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Frequently Asked Questions

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Feed your brain with answers to some of the most commonly asked questions by BrainShare participants.

This is the place to find all the BrainShare information you need. Click through the tabs below to find answers to your questions. This FAQ covers a wide range of topics, and we hope that you find the answers you're looking for right here. If you do have a question that is not listed here, please contact us with your question. We will do our best to personally respond to you, as well as post your question and answer here in the FAQ (where appropriate).

  • When and where is BrainShare?
  • Novell BrainShare 2010 will be held March 21-25 at the Salt Palace Convention Center in Salt Lake City, Utah. Sponsor exhibits will run March 22-25.
  • What is the address and how do I get directions to the convention center?
  • The address of the Salt Palace Convention Center is:

    100 S. West Temple
    Salt Lake City, UT 84101

    For maps and further directions, please visit www.saltpalace.com.
  • Where do I go when I arrive at the convention center?
  • Make sure you have your username and password (created during registration) and go to the check-in area in the South Lobby at the Salt Palace Convention Center. There you'll receive your BrainShare I.D. badge and all your conference materials, and you'll be good to go.
  • How can I make discounted hotel and travel arrangements?
  • BrainShare has negotiated discounted rates at many downtown Salt Lake City hotels, in what is known as the BrainShare room block. You may book a room at one of these hotels once you have completed the registration process. But you'd better hurry; these rooms don't last long once registration begins. The earlier you register the better your chance of getting the hotel and room of your choice. For BrainShare hotel information see the hotel information page.

    We have also found that the Internet is a great place to find other discounted flights to Salt Lake City. The SLC International Airport is a major Delta hub, which makes getting to Salt Lake City a lot easier.
  • Do I have to stay in the BrainShare hotel room block, or can I choose my own hotel?
  • No, you do not have to stay in the hotel room block. However, transportation to and from the Salt Palace is provided free of charge from hotels in the BrainShare room block. Special rates have also been negotiated for BrainShare attendees in all hotels within the BrainShare room block. If you choose to stay at a hotel outside of the room block, you are on your own for transportation to the Salt Palace Convention Center.
  • What is the weather going to be like?
  • Early spring weather in Salt Lake City can be surprising: it can be warm or cold, and can range from clear skies to rain or snow storms, sometimes all on the same day. Generally, it is a beautiful time of year, though the nights will be chilly. For more specific information on area weather, check the local weather.
  • My question isn't listed; who can help me?
  • If you haven't been able to find an answer to your question, feel free to contact us.

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  • How do I register?
  • Online registration begins November 1, 2009. You will need to create your BrainShare 2010 attendee credentials (username and password) to register. Please note that after March 17, 2010, you will not be able to pay your registration fee with purchase orders, checks or wire transfers. For more registration information, or to register now, visit www.novell.com/brainshare/registration.html.
  • Is there a registration deadline?
  • There is no registration deadline. You can even register on-site if you want to wait until the conference starts.
  • What if I have to cancel?
  • We hate to lose you, but if you have to cancel you can do so up until Friday, February 19,2010. Your registration fee, minus $100, will be refunded until Friday, February 19, 2010. Beginning February 20, 2010, no refunds will be given. You can opt to have your registration fee applied to BrainShare 2011. Substitutions are permitted prior to the conference and will be subject to a $50 service charge. The request must be in writing via e-mail at support2010@novellbrainshare.com and must be submitted by the original registrant.
  • Do you offer "group" discounts?
  • Novell is pleased to extend a 20 percent registration discount to user groups and companies with 10 or more attendees. In order to qualify for the group discount, all those who register must be employed by or affiliated with the entity requesting the registration code. See the eligibility requirements and request form.
  • When and how will I know if you have received my registration?
  • You will receive a confirmation e-mail verifying your registration. Keep this receipt for your records. Use the same credentials you did during registration to pick up your badge at the BrainShare registration desk. If you do not receive your confirmation e-mail, please e-mail support2010@novellbrainshare.com or call 801-932-1724 or 866-745-4500 between 8 a.m. and 6 p.m. MST.
  • After I register, will I need to do anything else before the conference starts?
  • Yes. You will also want to register for the sessions that you wish to attend at BrainShare. Session registration is scheduled to open on February 12, 2010.
  • How much does BrainShare cost and how can I pay?
  • Early-bird registration price is $1395 USD and is valid from November 1, 2009 through February 19, 2010. After that date regular admission price becomes $1695. We accept all major credit cards, checks, and P.O. numbers from the government and educational institutions. Cash will be be accepted on-site. To pay by check, make your check out and send it to:

    Novell BrainShare 2010
    PNC
    NOVELL Inc. P.O. Box 31001-0024
    Pasadena, CA. 91110-0024
  • I received a discount code from one of the sponsors. I am also eligible for a discount as a result of my company's agreement with Novell. Can I use both (stack coupons/discounts)?
  • You can only use one discount per registration. We recommend that you use the discount that will give you the greatest benefit.
  • Do you accept training passes as payment for admission?
  • Yes, we accept training passes as admission payment. However, there are some restrictions and other important information to consider when paying with training vouchers. For more information about passes, please go to http://www.novell.com/brainshare/registration.html.
  • If I purchase a training pass, what does it include?
  • Training passes include the following:
    • A five-day pass to BrainShare 2010 (March 21-25, 2010)
    • A post-conference micro-site that includes all presentations, training sessions and conference highlights
    • General sessions
    • All technical training breakout sessions: More than 170 sessions to choose from
    • IT Central: More than 75 Novell product demonstrations plus exhibitions and demonstrations from top Novell partners and business leaders
    • The Installation and Migration Depot: Hands-on opportunity to work with the Novell experts to install and migrate Novell products
    • Meals: Breakfast and lunch (Monday through Thursday)
    • Evening activities*:
      • Tuesday - BrainShare Party with the Partners
      • Wednesday - IT TechTalk (formerly Meet the Experts)
    • Early-bird prices start at $1,395 for a single pass. Price breakdowns and terms and conditions can be found at the training passes page.

Please note: The standard registration fee for BrainShare 2010 is $1,695. No further discounts can be applied. BrainShare registration does not include hotel or airfare. No refunds will be provided.

*Schedule subject to change. Please see www.novell.com/brainshare for agenda and conference overview.

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Registration

Approval Request Do you need help convincing your boss? Here's some e-mail text to help kick-start the approval process. >

What to Expect at BrainShare
 Get a sneak peak into the sessions we've got lined up for BrainShare 2010. >

Training Passes
 Novell is pleased to announce the worldwide availability of its new BrainShare 2010 Training Pass program. >

IT Central
 This year there are some exciting new changes at BrainShare. Find out more about what we're calling IT Central. >

Sponsors

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