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Customer Care, solving your problems

Hi All Mike Radford, Director of Customer Care again, We have posted many new videos that will help you enjoy, use, and manage the software you have purchased from us. Go check out the content, and let us know if it is helping.

Upgrading ZENworks agent to 11.4 and later in Virtual Desktop Infrastructure (VDI) Environment using newer reconciliation settings

This document will enable you to upgrade a Citrix VDI image managed by ZENworks from earlier supported versions to ZENworks 11 SP4 using the registration key based reconciliation settings.

Filr 2.0 Coming Soon and What to Expect

Next week we will be releasing a new version of Filr. Here is a preview of some of the changes you can expect to see in Filr 2.0: Files on Demand: With Files on Demand Desktop Clients, you don’t need to download all of your files from the Filr server. Instead, you can download only …

New Customer Care Videos Posted

Hi All from Customer Care! We have produced and released several more videos that should help you utilize our products more successfully. Take a look and please leave us feedback. We are striving to make your use of our Software easier. Check them out…

Scripts to prepare and upload pictures to GroupWise 2014 R2

GroupWise 2014 R2 brought us pictures in system address book. Here’s a tool (for SLES 11 SP3) to prepare the pictures, imports them into eDirectory and trigger GroupWise to read the picture from eDirectory. Submodules to just prepare or trigger GroupWise to import from eDirectory can be used to.

GroupWise 1400 Top Down Rebuild

If you have been a GroupWise customer for any length of time, you invariably have had the need to do what is referred to as a “GroupWise top down rebuild”. For the uninitiated, this process is quite involved and can result in much weeping, wailing, and gnashing of teeth. The process generally requires you to …

GroupWise Resource Archive – January 2016

Hello again to the GroupWise Community and welcome to the first edition for 2016! The free GroupWise Resource Archive, which enables easy research of discussions between GroupWise administrators, partners and consultants. Use the high speed text search capabilities to discover invaluable guidance within topics ranging from GroupWise technical issues to Micro Focus/Novell business discussions. The January 2016 edition of …

Identity Manager Bundle Edition 4.5 for OES / BCC customers now available

The IDM 4.5 Bundle Edition is now available for all entitled customers (current on Open Enterprise Server or Business Continuity Cluster maintenance). You can download the standard IDM 4.5 builds from the NetIQ site and the IDM 4.5 Bundle Edition keys are available in the entitlement section of the NetIQ customer center. In addition to the eDirectory …

Engineering Practices in the Development of ZENworks

As a ZENworks administrator or user, you have probably realized that ZENworks is a big product. It has a lot of capabilities and provides a ton of value. You probably use many of the features it provides, and there are probably a lot you don’t even know exist. We’ve been asked by several of you, what does it take to build such a complex enterprise product? What processes are followed to ensure quality? How do we test and validate? Etc…


ZENLogviewer is a cool solution to view ZENworks specific log files, supported on both Windows and Linux systems. This tool creates a single view of log files based on the log names. For example, if multiple loader-messages and service-messages are opened, the tool will give a two tabbed view with similar log files in a …

NetWare Survey and NetWare Premium Lifeline Support

If you still have some of those workhorse NetWare servers up and running, do take a moment to fill out this survey and let us know how you are using it and what can we do to help move those workloads to OES Linux. And by the way, for those needing that extra time to …

What is coming in GroupWise?

Hopefully most of you have taken advantage of last months release of GroupWise 2014 R2 and GroupWise Mobility Service 2014 R2 and have deployed them or getting ready to deploy them in your environments. I have been getting a lot of positive feedback on the releases so I know quite a few of our customers have updated to those latest versions.

Collaboration Community Technical Webinars for February & March Announced

We have been off to a great start for the Collaboration Community Technical Webinars in December and January and we want to keep the momentum going. I hope you found the first two webinars useful and are excited for more. I am pleased to announce the next two webinars for February and March. These come …

Hello from Customer Care

The Customer Care team has been busy creating solutions that will help you better use our products. Check out these YouTube videos for iPrint and ZCM.


SLES SPs are supported for 6 months after the release of the next support pack and since SLES 11 SP4 was released in July’15, SLES 11 SP3 is set to go out of support end of Jan’16. SLES 11 SP3 is the base platform for OES 11 SP2 and OES 2015. You, as an OES …

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