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Move Beyond FCR Rates for Your Help Desk
Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …
Agile @ Novell
Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …
GroupWise Cornell Gets a Launch Name and Version!
Considering the fact that it’s targeted for release in the second half of 2015, it’s time to start talking a little bit more about the next release of GroupWise. Commonly referred to by its codename, “Cornell”, the next version of GroupWise has a slew of new features and functions, and I would like to spend …
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Dissociate all users from a directory for GroupWise 2014
Windows app to dissociate all users from a directory. Must be run on a Windows 64bit machine.
Script to clear the Login Disable setting for a user for GroupWise 2014
Here is a script to clear the Login Disable setting for a user.
Script to export all user data to a csv file for GroupWise 2014
Here is a script to export all user data to a csv file.
Script to change a user password for GroupWise 2014
Here’s a script to change a user password.. some comments have been added to hopefully clarify what’s going on.
Script to create user with specific FID for GroupWise 2014
This is a script to create a user with a specific FID for GroupWise 2014.
Tutorial: ZENworks Mobile Management 3.1 and Certificate Management
ZENworks Mobile Management 3.1 is due to be released shortly. There are several key new features that I will be discussing shortly, but one of the most interesting capabilities is the ability to use ZENworks Mobile Management to provision your devices with certificates that can be used to authenticate to your WPA2-Enteprise networks and your…
What exactly is the Filr merged view client and why will you want it?
One of the exciting new features we are working on for Novell Filr is something that a number of people throughout the organization refer to as a “Merged View” client. While it’s a descriptive name once you understand what’s happening, it’s not something that really helps customers get it. I thought I’d take a few …
Sign up to take user tests, and earn Amazon gift cards
We on the corporate web team are enhancing the usability of our websites and building some brand new ones, and we would love the help of the Cool Solutions community members.
Introducing ZENworks Mobile Management 3.1
ZENworks Mobile Management 3.1 is expected to be released in the next week, so I thought I’d take a few minutes and introduce you to the new value we are providing in this exciting new release of the product. This includes: Enhanced security via FIPS 140-2 validated crypto modules Easing the provisioning of certificates for …
Embrace A 21st Century Workspace In Your Enterprise [Webinar]
A powerful shift is taking place throughout the global workforce with regards to where, when and how employees work. After all, employees no longer want to be tethered to their cubicles or offices. Conversely, armed with devices like smartphones, tablets, PCs and desktops, they now expect to be able to access their digital workspaces from …
Testing ZENworks Mobile Management SAML Functionality with NetIQ Access Manager
ZENworks Mobile Management 3.0 introduced support for the SAML protocol as a means to authenticate end users. ZENworks Mobile Management can use SAML for authentication at the following times: Prior to downloading the MDM profile on initial enrollment of iOS devices When performing initial enrollment of the MDM application for Android To grant access to …
New Reports Highlight Upcoming Release of Novell File Reporter 2.6
Since its initial release in 2010, Novell File Reporter has had an impressive history of introducing significant new enhancements with each product update, and the upcoming release of Novell File Reporter 2.6 is no exception. Historic Comparison Reports The most notable of these new enhancements is the introduction of Historic Comparison reports. These new built-in …