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Several Management tools have an ability for the end user to suppress an alarm or a device but not every management tool provides this feature.

From time to time when creating custom right-clicks for the Operations Center console, you might require a dialog that comes up with a navigatable element tree to allow the end user to select one or more elements. Suppose you needed to create a more advanced right-click that allowed the user to select an element, and then the script does some additional processing, for instance, selecting an element, then gather alarm details and opening a Help Desk ticket. This script is the fragment you need to bring up a element navigation dialog without having to write it from scratch.

Novell releases latest update for Novell Data Synchronizer! Get the latest mobility release that further supports your users and their devices!

Give your input on the Domain Services for Windows roadmap.

I couldn't resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the recent headlines are, "Twitter Down 2012:  Service Out for Users Throughout the World". I scratched my head wondering how this would look on the London skyline, literally as the London Eye conveys the Sentiment with Twitter as the gauge of status with color and intensity for all to see?

IT Transformation is and has been a hot topic for >20 years. Wow!

Operations Center provides several out of the box integrations (Adapters) to third party products. Depending upon the product, the integration is very tightly written to the third party API, utilizes publish/subscribe to minimize network traffic (IE: does not poll), bi-directional (can receive alarm details but also allow operator actions from NOC such as closing an alarm) and several other things such as a topology if one exists in the third party product. These adapters are available to the administrator to point and click and configure and start using quickly.

Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance.  The recent Gartner Infrastructure and Operations Management Summit (IOM) also provoked the status quo of IT Operations and Cameron Haight began to challenge and discuss a new term, DevOps, where development and operations are more closely aligned.  The post event Trip Report provides a glimpse into the many thought provoking challenges and discussions of the week.

Novell announced today the immediate availability of GroupWise 8.0.3. This is the latest support pack for the GroupWise 8 product line and can be downloaded immediately.