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Cool Blogs: Official Novell Bloggers

The Cool Bloggers are select Novell technologists who blog about the products they know and love. Check out what they're buzzing about today.


blartfast's picture
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Janus takes a look at Novell Service Desk

2011 represents Novell Service Desk first full year as a contender in the service desk market space (That's not to say that Novell Service Desk has only been in existence for that time - our OEM manufacturer LiveTime has been in business for several years). This article takes a look at the last 12 months and what's coming up in the next

dlythgoe's picture
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Novell Data Synchronizer Mobility Pack, Vibe Connector, Vibe Desktop and Vibe MS Office Add-in!

Several things happening with Mobility, the Novell Data Synchronizer product and the Novell Vibe product. Get the latest details about upcoming releases and new technologies and capabilities!

gldavis's picture
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dlythgoe's picture
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GroupWise: Ascot Schedule Update and GWAVACon!

Learn the latest about the schedule and availability for GroupWise 2012 and an invitation to GWAVACon, Torrance.

blartfast's picture
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Service Level Management

A service level agreement is a business contract that specifies service level expectations around critical infrastructure and business services. Typically, they refer to restoration targets that the Service Desk needs to meet.
blartfast's picture
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Public Holidays, SLAs and Technicians Assignment

Do you take into account publc holidays with your service desk? For example, where the Service Desk has a global customer base and office locations in multiple countries, the observed public holidays for the different countries and states can be configured by the Administrator. Then when a request is logged by a customer in one country where the service desk has a public holiday, it assigns the new request to a Technician in a region that does not have the holiday.

tisenberg's picture
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Using Visio Drawings in Operations Center

Several organizations leverage Visio to document their environment. They use Visio to show network schematics, large application deployments, even documenting the hardware in racks. With Novell Operations Center 5.0 we have made it even easier to bring in Visio drawings and lighting them up with elements being managed to show health and availability.

In the flash video attached to this blog, I recorded an example of bringing in a visio drawing and then linking elements to different things on the computer racks.

dlythgoe's picture
blog
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3796

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GroupWise: CIO Targeted Message: Collaborate without Compromise!

Using this article recently published by CIO Magazine, you can talk to your organization's decision makers about why a Novell collaboration investment is smart, strategic, and increases productivity!

blartfast's picture
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Finding the best endpoint management solution - Novell ZENworks Configuration Management provides the answers

Over the last decade, Novell ZENworks has developed a reputation as one of the industry's most complete and capable solutions for centrally configuring and managing endpoints in complex and heterogeneous networking environments. With Novell ZENworks, thousands of organizations have discovered the benefits of using a policy and user-based approach to simplify and automate software and patch deployment, asset tracking, endpoint security, OS migration and a long list of other routine endpoint management tasks.

tisenberg's picture
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2894

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Performance charting - Newly added Regex feature

...leverage a new feature made available in the Operations Center 5.0 Patch Bundle 1 (AKA: PB1) to use expression based matching rules...

dlythgoe's picture
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4605

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dlythgoe's picture
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dcoughanour's picture
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What is ATT Live?

ATT Live is 4 days of intense training delivered by engineers for engineers. That's what it says on the ATT Live 2012 web page: http://bit.ly/soprBL.

Submitted by: dcoughanour on Thu. 11.10.2011
Filed Under: Cool Solutions, Cool Blogs: Official Novell Bloggers
Topic: Training

dcoughanour's picture
blog
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3374

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ATT Live 2012 Session Suggestions

Have you ever wanted to tell the Novell Training department what courses to offer? This is your opportunity.

Submitted by: dcoughanour on Thu. 11.10.2011
Filed Under: Cool Solutions, Cool Blogs: Official Novell Bloggers
Topic: Training

dlythgoe's picture
blog
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8488

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3.7
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11


GroupWise: Tune your GroupWise Linux Server!

Our awesome consulting team has put together some great information on tuning a SLES server for GroupWise 8. A lot of this can also be applied to GroupWise 2012. Check out the details…

tisenberg's picture
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2928

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Novell Operations Center - Example using server side global variables.

From time to time there is a need to open a ticket, send an email, run a commandline utility, etc either based on a user issuing a right-click and/or an automation. For this blog I will go over the skeleton of the script(s) to get you headed in the right direction.

tisenberg's picture
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3493

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gldavis's picture
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dlythgoe's picture
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GroupWise: Must be doing something right!

Zimbra looking for customers, Google failing in Los Angeles. Support for iOS5 and a new DataSync patch....so many things!

tisenberg's picture
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2579

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Operations Center 5.0 Patch Bundle 1 (PB1) is available

We are pleased to announce that the Patch Bundle 1 for Novell Operations Center 5.0 is available to our customers. This patch bundle includes...

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