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Monthly Archives: February 2007

eGuide as a Help Desk Tool



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February 28, 2007 8:19 am

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In this AppNote, Dave Simons explains how Novell eGuide can wear a second hat – as an effective help desk application.

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Remote Control Policy Considerations



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February 27, 2007 6:36 pm

Reads:3,610

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Freshly Updated: Ever wonder how other people set up their remote control policies so they keep everyone happy, and still retain the ability to monitor and control things when they need to? Check out this excellent list from James Davey showing how he set things up in a school system. OPEN CALL: If you have a different twist on things, let us know and we’ll add it to the article.

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FOSDEM is Over



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February 27, 2007 1:05 pm

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Saturday afternoon the openSUSE conference program started with Michael and Martin giving an overview of openSUSE and what has happened during the last year. The conferencing sessions were recorded on video and will be made available from the openSUSE wiki soon.

My talk on openSUSE 10.3 went well, even my mini-demo (mounting an encryped USB stick) worked. Afterwards I discussed with some what can be done better in our distribution – and then talked with Jordi about instlux which helps installing Linux from a Windows system. This is something I’d like to see in 10.3 as well, so we discussed how to integrate it.

It was interesting to hear about our speakers on their presentations: Daniel had planned to show syncing with four mobile devices and noticed on saturday evening that the code for one was completely broken. His team mates had to persuade him to drink some more beer instead of fixing the code directly – and how only three devices (which worked out fine). Pavel tricked Stefan when he pressed the “Backspace” key on the laptop during the suspend demo – which Stefan did not notice and therefore thought something was broken (“Backspace” interrupts the suspend).

We had a table to sit and hack – and two monitors showing off openSUSE 10.2. It was interesting to see how many people asked for the new KDE menu and played around with XGL and compiz. As give-aways, we had produced our special dual-purpose DVDs that combine a live image (the LiveCD) together with an installation image. Unfortunately the cover did not mention at all that the contents is an openSUSE 10.2 distribution – and even worse it had some text that forbid “noncommercial use”. That text is obviously wrong, everybody can use the media for whatever purpose s/he likes. The DVDs just arrived one day before FOSDEM, so there was no chance to reprint the covers in time.

Saturday evening we went out to the city centre, had dinner at an Indian place and then walked around to find a place to drink some beer. We passed the small street on the picture which has only restaurants – and each had chairs on the street. We finally – beeing Saturday evening, it was difficult to find anything – sat outside of a bar on the street. The place had some outdoor gas heating so that it was warm enough.

Sunday morning the first team had planned to be at 9am at FOSDEM – but our two cars were in a parking garage that only opened at 10am. So they had to go bus.

I listened in the morning to Max Spevak’s talk about Fedora’s 2007 plans. It was interesting that he talked also about some of the things I talked about for openSUSE 10.3 like allowing users to build their distribution and how to open development so that external contributors can contribute. At the end I was the only one saying “No” when he asked whether everybody uses Fedora ;-). Later Max and some other Fedora folks and a few of us openSUSE folks stand – there was no place to sit – together and had a friendly and open chat about the challenges we face as community projects that ends in enterprise releases backed by a company sponsor (see also Max’s Blog). The two main topics we discussed were Fedora’s recently announced hardware database and packaging guidelines. We had planned for long time to do a hardware database ourselves but not yet started the effort and had also – some Fedora guys even announced the database on the openSUSE mailing list – making this a cross-platform effort when we launch. Ok, so instead of launching one ourselves we decided to see whether we can work together to have one community database that might have information about just the official Linux kernel as well as the kernels in different distributions (and besides the kernel also about other hardware). For packaging guidelines we discussed – since both are distributions are RPM based – whether it’s possible that developers could use the same spec file and have it adhere to both the Fedora and openSUSE standards. This could best be done by defining common packaging guidelines. For both topics we’ll continue the discussion now via email .

Afterwards I went to the GPG keysining party and later listened to the Gentoo community talk. It was interesting to see some of the things that Gentoo does but others was not really understandable for me as outsider but showed some of the social aspects of the Gentoo community.

Back at the openSUSE booth I talked with different users and glanced into our presentation. I think Miguel won the prize for the largest audience with his Mono workshop.

In the evening it was time for flying back to Germany – a long weekend that I really liked with lots of good discussions.

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Daylight Saving Time Change Impacts GroupWise Appointments

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February 27, 2007 12:23 pm

Reads:2,955

Score:Unrated

IT Alert: Action Required! Here is a list of resources from the GroupWise Product Team that will help you address the upcoming issues with GroupWise appointments and the Daylight Savings Time changes.

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Omni Mobile Web Seminar: Pre-release Sneak Peek of Omni Mobile 2.4



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February 27, 2007 10:45 am

Reads:3,463

Score:Unrated

Looking for mobile access to documents from your GroupWise Document Management System? How about mobile access to GroupWise Query folders and on-line full account searches? Register for an Omni Mobile 2.4 pre-release sneak peek web seminar to see these and other exciting new GroupWise mobile messaging features from our friends at Omni.

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Cool Wiki: GroupWise 7 Best Practices

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February 27, 2007 6:51 am

Reads:3,328

Score:Unrated

Check out this wiki article full of helpful tips and information on keeping your GroupWise 7 system in top running order …

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Cool Blog: Doing Stuff (like Updating GroupWise …)



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February 27, 2007 5:59 am

Reads:5,388

Score:4

Alex Evans shares his thoughts and techniques on upgrading GroupWise. It’s easy, if you avoid the bonfire …

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Centralized, Shared Project E-mail



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February 27, 2007 3:48 am

Reads:2,752

Score:Unrated

When e-mails are a vital part of project tracking, a good sharing solution is important. Here’s one approach, courtesy of D.J. Howell …

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Changing User Domains on a Per-Message Basis



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February 27, 2007 2:29 am

Reads:3,432

Score:Unrated

Here’s a workaround from Danita Zanre that helps you change a user’s domain, message by message.

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Status Messages in Desktop Search



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February 26, 2007 5:29 pm

Reads:2,979

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Desktop Search iconThis item may be just a minor detail, but it’s an improvement that shows to me that the SLED team are still driving in the right direction.

The Desktop Search in SUSE Linux Enterprise Desktop 10 is extremely helpful. However, if you have just copied a whole bunch of files locally, or maybe you just recently added an email account that contains a lot of messages, those items may not appear in your search results until the search engine has had a chance to index the new data. But that means that you just need to wait, right? No. Getting incomplete results from a search tool leads users to mistrust this important productivity feature.

In a recent Novell Open Audio interview, SLED10 usability team lead, Anna Dirks, tells how her team repeatedly found that users would not use search. Even when assigned obvious find-the-file tasks, they would go through file after file looking for a keyword! Why? Windows users don’t trust that desktop search works. So, Novell’s desktop usability team has become pretty conscientious about making sure that users find as few reasons as possible not to trust search on Linux. (Beyond Novell’s revenue objectives for SLED10, there’s some really good thinking there. The SLED10 team essentially takes an approach that says, let’s try make this feature something that gives users a better experience on Linux than on other platforms. Desktop Linux needs a lot more of that kind of thinking.)

So, to that end, another one of the interface improvements coming up in Service Pack 1: you now know when SLED 10’s Desktop Search engine (Beagle) daemon is still indexing your data: a simple visual cue and message lets the user know what’s going on so that they can search with confidence, knowing that the indexing service is still laboring away faithfully for them.

It looks like this:

beagle-status-message.png

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