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Monthly Archives: February 2011

Top 10 Business Service Management Guiding Principles



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February 28, 2011 8:44 pm

Reads:274

Score:Unrated

What is a simple explanation of what Business Service Management (BSM) is and does – let’s take the BS out of the speak. I simply describe it as the ability for IT to communicate service performance (value) aligned with business objectives, while maintaining control over the infrastructure. Many of my friends in the industry start …

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Categories: Expert Views, PR Blog

Creating your ZENworks 11 Custom Reports

coolguys

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February 28, 2011 3:14 pm

Reads:457

Score:Unrated

ZENworks 11 Configuration Management ships with an OEM edition of BusinessObjects Enterprise XI 3.1 SP3 platform as part of ZENworks Reporting Server. While the platform provides an easy and customizable means of creating great reports, you may feel a bit overwhelmed by looking at the elaborate options and flexibility the tool provides in the user interface. This article will help you get over some of those apprehensions and try some simple steps the tool provides.

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Categories: Technical, ZENworks

“Management and support without ever leaving your desk”



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February 28, 2011 1:58 pm

Reads:818

Score:Unrated

ITPro just recently published a review of Novell ZENworks Configuration Management. Noting the impressive range, ease of installation and extensive reporting capabilities, ITPro digs into what’s new and what you need to know about the latest release of ZENworks. You can read the whole review here, but the Verdict sums it up nicely, “Novell ZENworks …

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Categories: Expert Views, General, PR Blog

Novell Service Desk 6.2 is just around the corner



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February 28, 2011 1:22 pm

Reads:3,828

Score:Unrated

Novell Service Desk 6.2 is coming out shortly. Here’s a summary of what’s new and fixed from v6.1.3.

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Categories: Expert Views, Service Desk

The acceptable face of technology – ITSM Service Catalog



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February 28, 2011 1:11 pm

Reads:3,021

Score:Unrated

Organizations would rather chew their own legs off than hear about technology.
This should not really come as a surprise to anyone involved in I.T; the organizations we all work for don’t care about technology or how it works. They do care that email works 24×7, that documents can be printed, internet access works. Do they care that the company uses OSPF to route IP packets? Or that applications run on virtualised servers? The NAS has 10TB of storage? In a word, No.

Here’s a test to prove my point. Next time you see some one else in the organization who is not in I.T, engage them in a conversation about the differences between IPv4 and IPv6. See how long it is before they either run away or eye glaze becomes apparent.

Let’s not talk technology to the organization. Let’s use terms that are meaningful for all such as ‘Email’, ‘Printing’, ‘Internet access’ etc.. Let’s present technology in an acceptable, understood way. Let’s talk Services.

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Categories: Expert Views, Service Desk

Inventory – Device Lists Reports

coolguys

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February 28, 2011 12:52 pm

Reads:173

Score:Unrated

If you log into ZENworks Control Center (ZCC) and go to the reports tab you will find along with the link to access ZENworks Reporting Server (ZRS), there are many predefined reports that provide you detailed views of the inventory data your ZENworks zone has. These reports are typically referred to as WebConsole reports. In this download and set of subsequent downloads, you will find some of the reports have been recreated in ZRS. As you can see here almost all the predefined reports in the WebConsole can be created in ZRS with various charts and visualizations with ease.

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Categories: Technical, ZENworks

Creating your ZENworks 11 Custom Reports

jblackett

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February 28, 2011 10:10 am

Reads:5,545

Score:Unrated

ZENworks 11 Configuration Management ships with an OEM edition of BusinessObjects Enterprise XI 3.1 SP3 platform as part of ZENworks Reporting Server. While the platform provides an easy and customizable means of creating great reports, you may feel a bit overwhelmed by looking at the elaborate options and flexibility the tool provides in the user interface. This article will help you get over some of those apprehensions and try some simple steps the tool provides.

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Categories: Technical, ZENworks

GroupWise: Attachmate Corporation Reaffirms Commitment to Novell GroupWise



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February 23, 2011 1:36 pm

Reads:6,993

Score:5

Attachmate is committed to GroupWise! Check out the web site and statement from Novell and Attachmate!

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Categories: Expert Views, GroupWise, GroupWise Blog

Attachmate Reconfirms Commitment to GroupWise



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February 23, 2011 1:30 pm

Reads:4,922

Score:Unrated

For those of you who have questions about how GroupWise fits into the Attachmate strategy we have great news for you.

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Categories: Expert Views, GroupWise

Significant Product Updates Released Today For Novell File Management Suite

buckgashler

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February 23, 2011 11:08 am

Reads:5,145

Score:Unrated

New updates to Novell Storage Manager and Novell Dynamic File Services include significant feature enhancements you’ll want to use right away.

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Categories: Announcements, File & Networking Services, File Management Suite, Storage Manager

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