Cool Solutions

Endpoint Management

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:618

Score:Unrated

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Primary User Calculation and Reset in ZENworks



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January 16, 2017 11:11 am

Reads:698

Score:4.5

uajay explains how to calculate the Primary User on a machine based on the number of user logins, the amount of time the user is logged in, or the designated user…

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Categories: Endpoint Management, Technical, ZENworks, ZENworks Configuration Management

Installing ZENworks Agent through Microsoft Deployment Toolkit (MDT)

asudheer

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January 13, 2017 3:46 pm

Reads:1,355

Score:Unrated

The Microsoft Deployment Toolkit (MDT) can help build an automated installation source for deploying Windows OS and Office. The build can also include device drivers, Windows updates, and any other software. The ZENworks Agent is one such software that needs to be installed during deployment. Now, let me explain the way …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Customizing ZENworks Application Window using ZENworks End User Branding Policy

SHASHIKALA

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December 5, 2016 4:38 pm

Reads:1,124

Score:Unrated

ZENworks Application (ZAPP) is the next generation of Novell Application Launcher (NAL). ZAPP contains all of the existing features of NAL and more. ZAPP provides a new cool look and feel and new capabilities over NAL. Here is the comparison between NAL and ZAPP…

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Categories: Endpoint Management, Technical, ZENworks

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:1,491

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Endpoint Management, Expert Views, General, PR Blog, Service Desk, Technical

Costruite il vostro portale self-service in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:58

Score:Unrated

Tutti noi abbiamo vissuto situazioni come la rottura di un mouse o di un PC, con conseguenti problemi nella prosecuzione del lavoro. Oppure occorre una nuova applicazione, che tuttavia sembra impossibile scaricare. O ancora, una licenza software scade, rendendo inaccessibili file importanti. Come vi comportate in situazioni simili? Inviate una richiesta di supporto… e poi …

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Categories: Endpoint Management, Expert Views, Service Desk

Avec Micro Focus Service Desk 7.3, créez votre propre portail en libre-service

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:73

Score:Unrated

Vous avez certainement déjà connu les scénarios suivants : votre souris ou votre ordinateur ne fonctionne plus, ce qui vous empêche de travailler ; vous avez besoin d’une nouvelle application, mais ne parvenez pas à la télécharger ; une licence logicielle expire et vous ne pouvez plus accéder à vos fichiers stratégiques. Que faites-vous lorsque …

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Categories: Endpoint Management, Expert Views, Service Desk

Erstellen eines eigenen Self-Service-Portals im Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:75

Score:Unrated

Wir haben alle schon eines der folgenden Szenarien erlebt: Die Maus oder der Computer geht kaputt und man kann nicht weiterarbeiten. Es wird eine neue Anwendung benötigt, aber man kann sie nicht herunterladen. Oder eine Softwarelizenz läuft ab und man kann nicht mehr auf wichtige Dateien zugreifen. Was tun Sie, wenn diese Probleme auftreten? Sie …

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Categories: Endpoint Management, Expert Views, Service Desk

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:1,550

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Deploying Windows 10 Feature Updates via ZENworks Patch Management

Darrin VandenBos

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October 12, 2016 3:04 pm

Reads:2,205

Score:5

In a previous article I explained that the ZENworks Patch Management content feed includes Windows 10 quality updates (security and reliability patches) but not Windows 10 feature (version) updates. For example, the feed includes quality updates for Windows 10 Version 1511 and Version 1607 (the Anniversary Update), but does not include the feature update to …

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Categories: Endpoint Management, ZENworks, ZENworks Patch Management, ZENworks Suite

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