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Serious ROI – Synovus Financial cuts IT costs by 80% with Novell Identity and Access Management solutions



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June 25, 2010 12:43 am

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Synovus Financial (Synovus) uses Novell solutions to automate user management for their 6,700 employees and increase system security. The commercial and retail banking organization deployed Novell Identity Manager and Novell SecureLogin to reduce risk, lower costs and make it easier and more secure for employees to access applications.

Like most businesses, secure financial management and reliable customer service are keys to success in the banking industry. Synovus, a $33-billion dollar, multi-chartered financial services holding company has customers with 30 banks, which includes more than 300 offices and 467 ATMs throughout the Southern United States. Not only did the company cut associated IT costs by 80 percent, but they also reduced password-related helpdesk calls by 40 percent-meaning they are now able to deliver even more outstanding customer service.

Read our customer success story to learn how Synovus used Novell Identity Manager and Novell SecureLogin to automate and synchronize thousands of identities across all kinds of systems: human resources, FIS deposit and loan origination, homegrown banking applications, multiple directories, Novell GroupWise, as well as its corporate intranet and training software.

Also, listen to this podcast from Thomas Manley, Information Security Engineer at Synovus talk about how he used Novell’s integrated solutions to effectively manage user identities and access to get maximum value from their Novell investment.

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