mhudnall's blog

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations.

Standard Tool to Define, Input & Report, but "No More, One Size Fits all Meaningless Data!"

As the Cloud and as-a-service consume the airwaves, trade rags and vendor messaging, one thing is becoming more and more relevant - IT Aligning to the Business, Measuring how the business consumes services and Communicating in terms of services and business metrics. Flexibility to measure and communicate the way business uses technology and agility to customize measurements and communication are key and will become more complex in a mixed physical, virtual and cloud computing environment. Developing the proper management, measurement and communication today will enable embracing cloud delivered services without an interruption in service communication. IT organizations that implement proper management, measurement and communication in terms of services will be those that drive value into their businesses.

Read how a Novell Business Service Management customer has long since conquered this dilemma and continues to deliver technology as business services in the advent of new delivery models and technology.

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the "Charley" View!

As we are in the heart of Hurricane season, I'm reminded of the old Charley Business Service View - a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and how IT, by being proactive and hurricane prepared, can be the business driver in containing and managing the impending events that a hurricane brings with the loss of power due to downed lines. This is the second in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pane-of-glass and the management of complex infrastructures as services to the business and the customer driving customer satisfaction, revenue and growth.

Read on.........

Tale of Customer Service, Cost of Service Impact, Mitigation of Risk and the CMDB Heart!

This is a story about a manufacturer, a retail buyer and the consumer and how IT management touches them all. This is the first in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pain-of-glass (I did mean the pain of glass!) and management of complex infrastructures as services to the business and the customer driving revenue and growth.

Read on.........

Business going to the Cloud can be the Catalyst for IT to Measure and Communicate Value!

How many of us have heard what a road block IT is, how costly / what a mystery IT is and IT cannot communicate value to the business leaving frustration in the organization. It's sort of like the Mars and Venus thing and "if they only understood me better" debate. It's OK to laugh, we all suffer these discussions, I too am guilt - the makings of a good Dilbert cartoon no doubt ending with Catbert reigning down his wrath of mandates. However, with all sourcing decisions, it is about creating change in an environment where change is difficult and should be embraced. IT has the opportunity to do just that and be the hero in the end. This is a good sourcing option as it creates the change that will drive down costs that are difficult for in-house IT to drive.

Read on.............

Consolidate Management Tools and Reduce Costs through Federation, While Aligning Service Delivery to the Business - How Can this Be?

What a time to be in the IT management software business, just when you think everyone is consolidating tools and removing tools from their portfolio, in comes a vendor selling management tools. How can a new tool to the environment be a good thing and why would I consider this as a senior IT executive. If that tool can help you to de-dup your environment, add value and remove cost, what is there not to like about that solutions? Read on and see how the right investment can benefit objectives and reduce costs.