Have you ever wondered just what is Business Service Management? The BSM Bloggers will blog here on a variety of themes within the broader BSM topic from technology, to best practices, tips and tricks and market trends. Let's start by just saying it is about moving from technology silo's to services. How many of you have seen a server go "red" and immediately looked at the phone and determined priority of the incident by how fast the phone rang and on how many lines? It's ok to admit it....I have!