Anyone who has used Novell's web support won't be surprised by this. Kudos to the Novell Support teams!
Novell has just been named a winner in the Association of Support Professionals (ASP) thirteenth annual "Ten Best Web Support Sites" competition. This is the 4th consecutive year that Novell has won this prestigious award that showcases excellence in online service and support. For complete details, please visit http://www.asponline.com/10announcement.html
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.