Welcome to the Business Service Management Cool Solutions Community

All development cycles/projects have code names until such a time a version number can be assigned to the release. This release was code named Eagle and thus the title! I must first say it has been a fast and furious year for the Novell Operations Center team filled with much change. Many thanks go out to the supporting cast of characters that delivered the product this year. The product has a fresh, clean look, a new name, improved quality and usability and many enhacements. As part of the updated brand a couple of integrations that are already available have never been called out on their own.

Thanks to all of you who submitted funny support calls you've gotten. Check out the winners.

From time to time there are situations where you need a right-click operation to bounce back and forth between running on the server and running on the client workstation.

Why aren’t we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably aren’t used. Why aren’t all of our data centers, applications, servers and everything else just numbers on some dashboard that we just glance at to make sure everything is good to go and that we are open for business?

Interactive features borrowed from social media help Novell Operations Center CMS users find information, form communities, and collaborate to build and maintain the CMDB. Find out more in this new Novell Connection Magazine article by Tobin Isenberg.

Business service management is a practice many organizations try to achieve with many IT management tools. There are many tools that contribute to a successful practice, but it is the integration platform that stitches it all together to make sense of it in real time. Quite simply put, a good business service management practice enables you to communicate service performance while maintaining control over the environment.

Got a brilliant suggestion for a new feature for a Novell product? Ever wish there was a way to get the attention of the product development teams? There is!

What is a simple explanation of what Business Service Management (BSM) is and does – let’s take the BS out of the speak. I simply describe it as the ability for IT to communicate service performance (value) aligned with business objectives, while maintaining control over the infrastructure.

What do you think it costs you to not be managing services versus technology silos? I'll tell you - 2% of revenue at a minimum annually. Check this out and these slides to see how and how to build your business service management business case.