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Riva Integration Server is the only bi-directional, server-side CRM integration solution that is compatible with GroupWise and Exchange. Plus, Riva is compatible with a broader set of CRM systems and delivers advanced features: archive emails; sync CRM opportunities, cases and quotes; SmartConvert, AssignTo and ConnectBar integration.

Highlighted in this success story:
Riva Integration Server for GroupWise and Exchange

Riva Integration Server, the original server-side CRM integration solution for GroupWise, now delivers connectors for all GroupWise and Exchange mail clients, including GroupWise (client and server); GroupWise WebAccess; Novell Data Synchronizer mobile devices; Outlook (2011); Outlook Web Access; Outlook on Terminal Services; Office 2011 for Mac; Entourage 2008; Apple Mail, iCal and Address Book; and others.

Riva delivers the only "migration-proof" CRM integration solution for GroupWise, Exchange and the following CRM systems – NO plug-ins required!:

• Salesforce
• Microsoft Dynamics CRM
• Microsoft Dynamics NAV
• Microsoft SharePoint*
• Oracle CRM On Demand
• Sugar Community Edition
• Sugar Professional
• Sugar Enterprise
• Sage Saleslogix
• SageCRM On Demand
• NetSuite
• GoldMine
• info@hand
• intelecrm
• And others...

* NOTE: Riva's SharePoint connectors are only available for GroupWise.

With Riva, there are no GroupWise plug-ins to install, configure or manage on users' desktops, laptops or Novell Data Synchronizer mobile devices. Riva gets installed once on a server and GroupWise (or Exchange) administrators configure server-side synchronization policy options for individual users or groups of users.

Riva is compatible with on-premise and hosted GroupWise and Exchange systems. And, Riva itself can be running on-premise or in the cloud. Riva's cloud-based integration service, Riva Live, is ideal for small businesses and Novell Open Workgroup Suite (NOWS).

What Riva synchronizes between CRM systems, GroupWise and Exchange:

• Accounts
• Contacts
• Leads
• Custom fields (CRM, mail system)
• Appointments (including recurring appointments)
• Meetings
• Full-day and multi-day events
• Tasks
• Phone calls
• CRM opportunities
• CRM cases
• CRM quotes
• CRM projects
• Other custom CRM modules
• And more...

More information:

• Riva Integration Server for GroupWise and Exchange
• Riva Live - Cloud-based integration for GroupWise and Exchange
• Free 15-day trial
• Supported CRM systems
• Riva success stories
• Riva server requirements
• Contact Omni

Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).

It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.