April F. wrote: If we are licensed for ZCM10 do we need to pay to upgrade to ZCM11 or do we get the media for free?
A: Good news, April. If you have ZENworks Configuration Management 10, you have maintenance. We required customers to get maintenance with ZCM 10. This means you are entitled to a free upgrade to ZCM 11. (That is one of the beauties of maintenance...)
You may want to check out this very useful document: Upgrading to ZENworks 11
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.