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ITIL, SAM and ZAM
We recently published an article about how ZENworks Asset Management maps to and enables many of the best practices described by the IT Infrastructure Library (ITIL)- particularly the Software Asset Management (SAM) Best Practices Guide.
Check it out here and reply with comments.
If you are not familiar with ITIL, it is simply a framework for organizing and managing IT operations in a way that aligns to a set of services provided to the business. You can read more about ITIL here.
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- Field Memo: SAM Article by the ZAM Queen
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