Filtered Index

This tip should help improve file copy performance to or from NSS Volumes with NCP.

Standard Tool to Define, Input & Report, but "No More, One Size Fits all Meaningless Data!"

As the Cloud and as-a-service consume the airwaves, trade rags and vendor messaging, one thing is becoming more and more relevant - IT Aligning to the Business, Measuring how the business consumes services and Communicating in terms of services and business metrics. Flexibility to measure and communicate the way business uses technology and agility to customize measurements and communication are key and will become more complex in a mixed physical, virtual and cloud computing environment. Developing the proper management, measurement and communication today will enable embracing cloud delivered services without an interruption in service communication. IT organizations that implement proper management, measurement and communication in terms of services will be those that drive value into their businesses.

Read how a Novell Business Service Management customer has long since conquered this dilemma and continues to deliver technology as business services in the advent of new delivery models and technology.

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the "Charley" View!

As we are in the heart of Hurricane season, I'm reminded of the old Charley Business Service View - a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and how IT, by being proactive and hurricane prepared, can be the business driver in containing and managing the impending events that a hurricane brings with the loss of power due to downed lines. This is the second in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pane-of-glass and the management of complex infrastructures as services to the business and the customer driving customer satisfaction, revenue and growth.

Read on.........

Stop minimizing the importance of access management load testing or bypassing it due to cost and time constraints. In this "Cool Solution," I'll show you how to quickly, effectively, and inexpensively put load on any Internet-facing NAM infrastructure.

After the fact "reporting" is merely just reporting the score of the game!

Bold statement, I know. Let me explain. When asked about where BSM or IT to business alignment projects begin, I can generally categorize in 3 buckets:

• Fixing "Boo Boo's" - Availability & Performance - ROI tangible, tied to revenue impacted by outages
• Process Efficiency - Automation, Change, Control - ROI is tougher and more "cost management"
• Service Alignment - Service to Business Impact - ROI tangible, tied to manual cost reduction

Service alignment driven projects tend to the final stage of maturity, however, this does not need to be the case as defining these service objectives defines the objectives and behavior of the previous 2 project categories and has the potential to drive bigger bang for the buck by driving top line revenue versus bottom line costs.

Read on to find out how to make your SLAs matter.............

Will history repeat itself with a "busting" explosion of rolling thunder from dotcom days?

CIO Magazine reports from a recent Economic Impact Study (April 2010) that 39% of the 410 respondents say that the economic recession has accelerated their organization's use of alternative IT models (e.g., cloud, on-demand services, SaaS). As an ex-analyst from the sourcing era of ASP's, ISP's, MSP's, etc. in the dotcom rush to get to the web via hosting providers, this is a reminiscent trend and one that repeats with each new technology trrend.