Filtered by: Business Service Management
In my last post, Eat or be Eaten - IT Transformation Underway, I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forrester present Reboot Service Management as hosted by ITSM Academy, confirming many of the discussion points from my previous post and had me thinking about my next series of posts.
Let's end the week with a little tongue in cheek humor. I started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio. Curiosity of a Scorpion was getting the best of me to figure out what kind of big bird just landed so close. With a handy pair of binoculars I see it is a fairly large owl, that's kinda cool, but what is it doing. It took a minute or two to discern what exactly it was doing, oh no it's eating a mouse or rat. This provided my quote of the week, "Eat or be Eaten".
Michele Hudnall explains why IT departments should learn how to market their unique contributions to the profitability of the company.
Michele Hudnall explains the importance of IT in driving competitive advantage for a business.
Operations Center is built on Java and therefore requires some attention to configuration of the Java Virtual Machine (JVM). One of the nice features of the JVM is specifically around memory management...
Did you know that Novell (NetIQ) Operations Center can be customized to issue Tweets when a critical Business service has an outage?