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Filtered by: Business Service Management
2688
IDC and Desktop Virtualization in 2011
IDC name desktop virtualization in their Systems Infrastructure Top 10 Predictions. I agree, here's why.
Submitted by: jgolan on Tue. 03.29.2011
Filed Under:
Cool Solutions, Cool Blogs: Official Novell Bloggers, Business Service Management Cool Solutions
Topic: Business Service Management
Product: Business Service Management
3068
0
20 Years and Still Not at Service Level Nirvana
Why aren’t we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably aren’t used. Why aren’t all of our data centers, applications, servers and everything else just numbers on some dashboard that we just glance at to make sure everything is good to go and that we are open for business?
Submitted by: mhudnall on Tue. 03.29.2011
Filed Under:
Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, Data Center, Business Service Management Cool Solutions
Topic: Business Service Management, IT Management, Monitoring
Product: Business Service Management, Operations Center
2794
0
At Your Service: Improving Service Management with Novell Service Desk
Here's a new Novell connection magazine article by Ken Baker. Learn how Novell Service Desk complements your investments to give you the IT service management capabilities you need.
Submitted by: coolguys on Tue. 03.29.2011
Filed Under:
Cool Solutions, Business Service Management Cool Solutions
Product: Business Service Management, Operations Center
2674
0
The Social CMDB: The Configuration Management Database Is a Social Media Channel
Interactive features borrowed from social media help Novell Operations Center CMS users find information, form communities, and collaborate to build and maintain the CMDB. Find out more in this new Novell Connection Magazine article by Tobin Isenberg.
Submitted by: coolguys on Tue. 03.29.2011
Filed Under:
Cool Solutions, Business Service Management Cool Solutions
Topic: Social Media
Product: Business Service Management, Operations Center
3024
0
Novell Operations Center CMS – Getting Started
The Configuration Management System (CMS) feature of Operations Center is a nice starting point for doing Business Service Management. The CMS feature provides a focused interface for collecting, storing and organizing all of the assets of an IT organization. With CMS, you can not only track the individual CI’s (Configuration Items)...
Submitted by: tisenberg on Tue. 03.22.2011
Filed Under:
Cool Solutions, Cool Blogs: Official Novell Bloggers, Business Service Management Cool Solutions
Topic: Business Service Management
Product: Business Service Management, Operations Center
3746
0
Business Service Management Tool Buyers Check List
Business service management is a practice many organizations try to achieve with many IT management tools. There are many tools that contribute to a successful practice, but it is the integration platform that stitches it all together to make sense of it in real time. Quite simply put, a good business service management practice enables you to communicate service performance while maintaining control over the environment.
Submitted by: mhudnall on Wed. 03.16.2011
Filed Under:
Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, Data Center, Business Service Management Cool Solutions
Topic: Business Service Management, IT Management
Product: Business Service Management, Operations Center
0