Filtered Index

New product update includes new AuxMap utility and several bug fixes.

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the "Charley" View!

As we are in the heart of Hurricane season, I'm reminded of the old Charley Business Service View - a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and how IT, by being proactive and hurricane prepared, can be the business driver in containing and managing the impending events that a hurricane brings with the loss of power due to downed lines. This is the second in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pane-of-glass and the management of complex infrastructures as services to the business and the customer driving customer satisfaction, revenue and growth.

Read on.........

The built-in workflow capabilities in Novell Vibe enable you to automate, streamline and enhance processes to save time, eliminate errors and improve overall efficiency. From simple to complex processes, Novell Vibe workflows can be easily customized to your unique needs, saving you time, reducing effort, and enabling team members to stay focused and keep business moving forward.

After the fact "reporting" is merely just reporting the score of the game!

Bold statement, I know. Let me explain. When asked about where BSM or IT to business alignment projects begin, I can generally categorize in 3 buckets:

• Fixing "Boo Boo's" - Availability & Performance - ROI tangible, tied to revenue impacted by outages
• Process Efficiency - Automation, Change, Control - ROI is tougher and more "cost management"
• Service Alignment - Service to Business Impact - ROI tangible, tied to manual cost reduction

Service alignment driven projects tend to the final stage of maturity, however, this does not need to be the case as defining these service objectives defines the objectives and behavior of the previous 2 project categories and has the potential to drive bigger bang for the buck by driving top line revenue versus bottom line costs.

Read on to find out how to make your SLAs matter.............

Updated: dsDash is a cross-platform, multi-tree, automated eDirectory monitoring application.

nts-fuseds is a Framework to host and manage various NTS (UK Services) applications.Tested on Linux (i386) and Microsoft Windows platforms.