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Demo Synopsis

The demo is built to illustrate the value of Novell Operations Center for Service Mapping based on the following situation, challenges and solution

• Situation
  • Order Processing is a critical Business Service for ACME Manufacturing.
  • Order Processing is heavily dependent on a number of IT services and their associated infrastructure
  • ACME have had regular problems with Order Processing many of which have caused severe impact financially and/or dissatisfaction for customers
• Challenges
  • Over 50% of service outages occur as a result of planned IT changes
    + Cannot assess the service impact of planned changes prior to implementing them
  • No consolidated view of IT configuration data and the relationship to business services
    + Configuration data currently resides in a variety of different systems
    + Configuration data lacks accuracy
    + Maintaining data in existing tools requires specialist skills
  • Cannot easily audit unauthorised changes or identify incorrectly configured systems
    + Cannot validate deployed systems against existing configuration data
• Novell Operations Center Solution
  • Provides a federated Configuration Management System by
    + Integrating IT and business data from multiple management tools, applications and database
    + Providing a single, consolidated vie
  • Facilitates easier identification of impact of IT on key services by
    + Mapping relationships and dependencies between Order Processing, IT services and infrastructure component
    + Providing automated impact analysis to identify impacted services and appropriate time to implement changes
  • Enables a much wider variety of user to access and utilise configuration data by
    + Providing role-based views tailored to users’ information requirements
    + Combining a social networking experience, search capabilities, modeling and analytics familiar to users of online services like Google, Wikipedia and Facebook

VM Name: NOCCMSDemo Current Version NOCCMSDEMOAug11

Note
For the Virtual machine to operate WS2008R2Fullx64EntBaseUTP (WS2008R2Fullx64EntBaseUTPOct10.part01.rar * 03.rar) must be present and must have the same parent directory. Only one instance is required as the base can be shared amongst all Virtual Machines. It is also recommend you flag the base read-only.
Example: \VMware
\VMware\WS2008R2Fullx64EntBaseUTP
\VMware\NOCDemo
\VMware\NOCCSMDEMO
\VMware\PSForgeUTP