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Demo Synopsis
The demo is built to illustrate the value of Novell Operations Center based on the following situation, challenges and solution

• Situation
  • Order Processing is a critical Business Service for ACME Manufacturing.
  • Order Processing is heavily dependent on a number of IT services and their associated infrastructure
  • ACME have had regular problems with Order Processing many of which have caused severe impact financially and/or dissatisfaction for customers
• Challenges
  • One problem impacted the issuing of invoices and caused a knock-on effect on business cash-flow
  • Earlier visibility of the impact would have enabled the business to make arrangements to mitigate the financial impact
  • ACME are not aware of many customer affecting problems until the customer reports them themselves
  • Identification of the cause of a problem often takes hours and requires numerous calls and meetings involving representatives from Order Processing operations and IT operations
  • IT Operations often reports no critical issues when users are reporting that performance is slow
  • Some problems keep recurring on a regular basis and their is a lack of understanding as to why
• Novell Operations Center Solution
  • Provides real-time visibility of Order processing issues by
    • Providing a single, consolidated view
    • Integrating IT and business data from multiple management tools and applications
  • Facilitates quicker identification and resolution of issues by
    • Mapping relationships and dependencies between Order Processing, IT services and infrastructure components
    • Defining business rules to automatically calculate impact
    • Providing root cause, impact and trend analysis
  • Communicates availability of the Order Processing service and measures compliance with Order Processing service levels by
    • Providing role-based views tailored to users’ information requirements
    • Providing real-time and historical service level compliance reports and availability charts

VM Name: NOCDemo Current Version NOCDemoJune11

QuickStart Guide	All Documentation all formats
Measuring Intro	Measuring Prep & Script
Monitoring Intro	Monitoring Prep & Script

Note
For the Virtual machine to operate WS2008R2Fullx64EntBaseUTP (WS2008R2Fullx64EntBaseUTPOct10.part01.rar * 03.rar) must be present and must have the same parent directory. Only one instance is required as the base can be shared amongst all Virtual Machines. It is also recommend you flag the base read-only.
Example: \VMware
\VMware\WS2008R2Fullx64EntBaseUTP
\VMware\NOCDemo
\VMware\BSLMUTP
\VMware\PSForgeUTP