GroupLink is a Novell Partner for our help desk solution that integrates with Novell technology http://www.novell.com/partnerguide/product/100160.... Topics that we present on are of course related to your help desk situation. Here is a list of what we have done at recent NUI's:
"Become I.T. Heroes In Your Organization"
"Top 5 Ways To Get Your End Users To Submit Good Help Desk Requests"
"Top 10 Ways To Turn Your Help Desk into a Service Desk"
"Top 3 Ways To Get I.T. Resources for Your Help Desk"
With our speaking sessions we will provide a meal or giveaways to attract new individuals to your NUI. We will either fly to your location or do a live webinar to meet any speaking engagement.
If you are interested in having us speak at your next NUI group please let us know.
Vertical Marketing Expert
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.