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The perfect IT storm hits this weekend in the States - Super Bowl Sunday, $3M 30 second ads, web traffic and opportunity to go To the Cloud! Victoria's Secret as an innovator already has the war wounds of 1999 and took almost 10 years for their next Super Bowl ad spend in 2008. So what does this have to do with Business Service Management?

When building views, from time to time you might require attributes/properties on the view to be populated from other sources such as adapters (or other views).

Novell continues to gain recognition for superior customer support. Come see what Lighthouse Research & Development found when they studied Linux support customers.

Nick is a natural-born genius, he is 25 years old and a CEO of a large Canadian Corporation “Alpha-Beta” based in Toronto. When he was 18, he invented a new communications product that revolutionized the communication industry. He and two of his friends decided to start “Alpha-Beta” corporation in 2005 and today the company has locations over 40 countries and over 12,000 employees. Alpha-Beta with a unique business model grew very rapidly and acquired more than 10 companies in last 5 years. One of the acquired companies MyNet is located in Montreal, Quebec.

After the acquisition of MyNet, analysts at Alpha Beta reviewed the business processes and suggested an improvement in the process such that a sustainable business environment is created and providing a justifiable ROI. Analysts used Novell CMS product to analyze and lower the risk of outages caused by planned changes to the IT infrastructure. By having a complete and up-to-date model of configuration item (CI) attributes and relationships, analysts readily analzed and understood the impact of potential changes to the IT infrastructure - even before they implemented in production.

No more IT and Business - 2011 IT powers the Business!

Start of a new year and just 2 weeks into what will be the year of The Cloud and service providers and I am already tiring of To The Cloud. I would say I'm adding a 5th prediction to my previous post, however, if you keep up with IT Management news, the topic of this also being a year of IT Transformation is pervasive. As with most things IT, we require some marketing and a clever IT rally cry for the year. I'll have to think on that one and come up with something clever. Read on for a quick snapshot of the year of IT transformation discussion.

Don't miss this! There's a new tool that lets you get notified about new patches for the specific products you own. This looks to save a lot of time and keep you up to speed with all the latest, greatest patches that are relevant to you.

I am pleased to annouce that the 4.7 Patch Bundle was released this week. The patch bundle contains several fixes...

From time to time we run across situations where the end user needs to grab a piece of information from within Novell Operations Center and add it to an email, a change request or some other application. While Operations Center can be customized to do some of these tasks in a more automated manner, there are some adhoc situations where the user would just like to grab the details and use it.

In the previous blog(s) I showed an example of how you can automate the building of the server views so they are data driven and self maintaining. The next step is to put the rules in place to control how state (Critical, Major, Minor, etc) are propagated up from the different categories and control how they impact the individual servers.