Q. Alexander S wrote: We use GroupWise 8, and have a question that our IT department couldn't answer. Maybe you can help. My question concerns the Automatic Response function. Right now, each sender will get the auto reply the first time they send an email to someone who has an auto-reply rule set. However, in the case of an extended absence, the recipient may be absent from work and miss the auto-reply. And they never get the chance to see it again.
Where can you set the frequency of automatic responses? We'd like to set it up so a sender gets another auto-reply email say one week after the first auto-reply. In case they missed the first one. Can we do that?
A. For the issue where the rule only replies once per email address, this is Working as Designed. This prevents really crazy looping -- such as when someone's auto-reply is sent to someone else who has an auto-reply rule set, and their email boxes endlessly keep replying to each other's automated messages.
However your GW system administrator can change that by checking the "Allow reply rules to loop" From ConsoleOne, highlight either the Domain or post office | Right Click | GroupWise Utilities | Client Options | Send.
As for the issue where you want it to resend another response at a certain time/date, GW doesn't have that ability and you would have to manually create the reply and then defer the delivery date/time.
Anyone else have any good ideas for Alexander? Post comments below.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.