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tisenberg's picture
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Novell Operations Center CMS – Getting Started

The Configuration Management System (CMS) feature of Operations Center is a nice starting point for doing Business Service Management. The CMS feature provides a focused interface for collecting, storing and organizing all of the assets of an IT organization. With CMS, you can not only track the individual CI’s (Configuration Items)...

mhudnall's picture
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Business Service Management Tool Buyers Check List

Business service management is a practice many organizations try to achieve with many IT management tools. There are many tools that contribute to a successful practice, but it is the integration platform that stitches it all together to make sense of it in real time. Quite simply put, a good business service management practice enables you to communicate service performance while maintaining control over the environment.

tisenberg's picture
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Client Side Scripting tips in Novell Operations Center operators console

I had a few questions over the past few weeks and figured it was time to do some scripting tips again. From time to time you need a little more advanced right-click scripts for the Novell Operations Console. One of my past blogs was about creating...

mhudnall's picture
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Top 10 Reasons a CMDB Implementation Fails

Published on behalf of Tobin Isenberg

Here are a few of the most common reasons that CMDB implementations fail. They are in no particular order.....read on

mhudnall's picture
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Top 10 Business Service Management Guiding Principles

What is a simple explanation of what Business Service Management (BSM) is and does – let’s take the BS out of the speak. I simply describe it as the ability for IT to communicate service performance (value) aligned with business objectives, while maintaining control over the infrastructure.

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Business Service Management Value - The Business Case

What do you think it costs you to not be managing services versus technology silos? I'll tell you - 2% of revenue at a minimum annually. Check this out and these slides to see how and how to build your business service management business case.

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