Filtered Index

Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance.  The recent Gartner Infrastructure and Operations Management Summit (IOM) also provoked the status quo of IT Operations and Cameron Haight began to challenge and discuss a new term, DevOps, where development and operations are more closely aligned.  The post event Trip Report provides a glimpse into the many thought provoking challenges and discussions of the week.

I'm back from a couple of weeks of travel and most notably, the annual  Gartner Infrastructure and Operations Management Summit (IOM) the first week of June.  There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution showcase floor and hallways.  Let's start with the opening keynotes on the first day:

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure and Operations Management Summit (IOM).

Why are IT organizations becoming increasingly marginalized by business users when they're getting better and better at delivering quality service with technology for secure and reliable operations? 85%of what IT does is “keep the lights on” or 1 – 2 % of revenue annually.

What is Business Service Management simply and why does it appear to have waned in discussion and answer the question has it failed, is the concept required, what's new?  Yes, the number one complaint in the market is still that IT does not understand the business, the level of frustration is rising and fuels the fire driving cloud computing and hosted services.

Business can buy easily, don't hear about operational processes, technology and why things don't work.  They hear a service, price and value delivered.  So what is BSM and why did it fail and why is it still the fuel driving the outsourced market.

Learn how in less than 10 minutes, the Vodacom Business team was able to add a virtual server; configure required operating systems, databases and applications; and set access and security levels as well as compliance rules.