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Novell Service Desk available today!
60 day eval copy of Novell Service Desk available today!
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.
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User Comments
When will the documentation
Submitted by thsundel on 12 October 2010 - 12:39am.
When will the documentation be available and also will there be a forum for this product at http://forums.novell.com?
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Note there are also hundreds
Submitted by livetime on 15 October 2010 - 8:28am.
Note there are also hundreds of articles on different topics available at:
These cover processes, design, setup and configuration.
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Doc ... Not available ....
Submitted by Spauwels on 12 October 2010 - 4:30am.
I am trying to install it but have some issues ...
Now, I do not find the doc ....
Stephan
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Demo?
Submitted by srbeckett on 13 October 2010 - 8:34am.
Hello,
Will there be a demo site that we can see what exactly this product will cover, how it is used and managed? I do realize that there is a downloadable demo, but I would like to see the product with data already in it, kind of a slice of a working system.
Thanks
Stuart
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Demo
Submitted by gcattelain on 13 October 2010 - 9:57am.
Hi Stuart, our product manager Jon Giffard is currently working on a demo to be released on November 11 when we launch Novell Service Desk. We're working hard to get it done early. Stay tuned!
Thanks
Gil
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WOServlet Error
Submitted by sebastien on 15 October 2010 - 12:26pm.
Hi,
I've been working on this since this morning but I can not seems to make it work.
I get a WOServlet missing when I access the web page
I tried to install another JRE64 package nothing sucessfull.
Tried a different port....nothing there ...
Did somebody got this error ?
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Default Ports
Submitted by livetime on 17 October 2010 - 3:25pm.
Depending on your system there are lots of options. The installer will automatically open the URL for you if it is successful. The default will be localhost:8700
As mentioned above having a 32bit JVM on a 64bit windows box will be problematic as its a 64bit clean system. I am assuming you are in windows. So uninstall all JVM's and install the 64 bit JDK from java.sun.com and reinstall. If it doesnt say successful then you need to provide us with more information on your system or we are just guessing. This is tested on 12 different systems from Windows, Linux and MacOS and all variants.
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I might also point out that
Submitted by livetime on 17 October 2010 - 3:32pm.
I might also point out that you need enough available RAM for the system to run effectively. The minimum is 512MB of available RAM (more is better). If you are getting servlet errors then it could be that you do not have adequate RAM for the system to boot up. Remember the system is designed for thousands of concurrent users, so we expect a decent amount of RAM to service them. If you are using your desktop machine, this is almost always a bad idea which is why we suggest a server grade OS.
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WOServlet Error
Submitted by philipp_84 on 19 October 2010 - 11:42pm.
Hi sebastien,
we are getting the same error after the installation of novell service desk. Did you find a solution for your problem?
We tried it with 64bit JRE from Sun and IBM but without success.
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I indeed installed the 64 JRE
Submitted by sebastien on 25 October 2010 - 6:08am.
I indeed installed the 64 JRE and my VM has 2.5 Gig RAM configured right now.
We did import the appliance in our production environnement here, and everything seems to work OK!
But I wanted to install from scratch if I need to install it to a client who doesn't have a Virtual environnement.
I guess I'll have more time this week to test this again...will keep in touch.
Seb
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We updated the Installer to
Submitted by livetime on 25 October 2010 - 9:10am.
We updated the Installer to prevent the most common errors on the JVM and 32bit systems. This will ensure there is no confusion. It is quite common to have multiple JVM's running and the default to be the 32bit version, even though there are 64 editions around.
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WOServlet error
Submitted by cpschiewek on 2 November 2010 - 11:59am.
I am getting the same WOServlet error when going to the page in the browser. I have it installed on SLES 11 SP1. I have the 64bit JDK installed as well. What would cause this type of error?
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Still has the same error after new installer
Submitted by sebastien on 19 November 2010 - 9:44am.
I tried it again with a NEW machine with SLES 11 Sp1 for VMWARE.
Ran the installer fine and when I got to the 8700 port I still get the
HTTP Status 404 - Servlet WOServletAdaptor is not available
type Status report
message Servlet WOServletAdaptor is not available
description The requested resource (Servlet WOServletAdaptor is not available) is not available.
Not to good!
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If you are using the 6.1.3
Submitted by livetime on 19 November 2010 - 10:34am.
If you are using the 6.1.3 Installer make sure you path has no spaces in it, or use underscores. If you use 6.1.4 installer it will interpret the space already. That seems to be the issue you are runnign into. Also make sure you have the Sun JDK installed not the IBM one. Again this is not a problem on 6.1.4 as this checks for the correct JDK vendor.
Fell free to contact support if you are still having issues.
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Again the WOServlet error and a possible cause
Submitted by pkennett on 6 January 2011 - 9:37am.
I've been trying to install this since before Christmas. On my 3rd attempt I had a closer look at the catalina.out file after doing a livetime restart. I noticed it was throwing a nullpointer exception, and the root cause was an nstimezone call.
I figured that it was checking my SLES11.1 timezone setting, and not being able to handle the result. I am UK based, so it's GMT. I changed the server's timezone to a American one, restarted livetime, and hey presto, I got the livetime login/database config window. Tried changing it back to UK, and got the WOServlet error in my browser again. Changed to a different US zone, and it's OK again. So if you get the problem and you're not American, you may want to try this, if like me you're curious about the product (which looks pretty good, once everything is overcoe).
However, I'd wait until this gets fixed.
Hmm.
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This is a classic error when
Submitted by livetime on 6 January 2011 - 10:20am.
This is a classic error when you use the IBM JDK. Novell Service Desk requires the default JDK to be the Sun/Oracle JDK. You will need to ensure that the default JDK points to the correct version to prevent this error as SUSE allows you to run multiple JDK's.
You can also download the working appliance that Novell is now providing to avoid doing a manual install.
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Thought I did set the default Java...
Submitted by pkennett on 6 January 2011 - 12:04pm.
... after reading comments here.
When I run java -version it does report:
java version "1.6.0_23"
Java(TM) SE Runtime Environment (build 1.6.0_23-b05)
Java HotSpot(TM) 64-Bit Server VM (build 19.0-b09, mixed mode)
I rewrote the default symbolic links to point to the Sun Java. And the installer (latest obtainable from Novell) gives no suggestion of picking up the wrong Java. And wouldn't it not work in all timezones?
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The 6.1.3 installer did not
Submitted by livetime on 6 January 2011 - 4:22pm.
The 6.1.3 installer did not actually check for that, this was changed in 6.1.4 and later. I would suggest you just send an email to sales@livetime.com who can forward this to a live support technician to walk you through it and save you a lot of time.
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