Here's a friendly reminder to make sure you get upgraded before end of general support for a some of the older ZENworks product versions. The following products will end support on September 30, 2012:
After September 30, Novell will no longer offer general support for these products and will only provide limited updates or fixes. This is a natural part of the ZENworks Configuration Management 10 lifecycle.
Here's some info on why it's smart to upgrade, whether you're losing support or not. ZENworks 11 SP2 added a lot of features that customers had been clamoring for, and you might see your pet enhancements in there now.