You have a BlackBerry server installed, and it is working fine for all your users. Now you create a new user, and he also has a BlackBerry account on the BlackBerry server.
However, for some reason you can't get all his GroupWise information synchronized to his Blackberry device.
Make sure your user has a Full Client GroupWise Mailbox. You can configure this as follows:
1. Right-click the GroupWise account.
2. Select GroupWise Utilities > Client Options.
3. Click the Environment Options Tab.
4. Click Client Access.
5. Make sure the radio button is set to Full License Mailbox.
Everything should work fine now - the information should synchronize with the BlackBerry device.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.