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Continuous Pending Email Messages in GroupWise Sent Items
Problem
Recently one of my GroupWise users notified me that an email message of theirs just does not want to send. I noticed that the message had been pending for one day already. I tried a resend and it would not budge.
I turned to the GroupWise MTA logs and I noticed the following entries:
15:08:50 712 RTR: gd1: 0000a7b1.LZ4: Routing /grpwise/domain/mslocal/gwinprog/4/0000a7b1.LZ4 (541 kb) 15:08:50 712 RTR: gd1: 0000a7b1.LZ4 Priority 4 47C42B7D.173:184:5941 : Transfer to (domain name) 15:08:50 712 RTR: gd1: 0000a7b1.LZ4: File saved as /grpwise/domain/wpcsout/problem/47c42b82.mta
The WPSCOUT/Problem folder is where problem messages are kept and will not be sent, unless you move them out of the wpcsout/problem folder to the agents folder. Still, you run the risk that the email messages can be dropped back into the wpcsout/problem folder.
Solution
I instructed the user to delete the pending email messages from 'All Mailboxes' within the GroupWise Client and to recreate it. To save him time, I copied the body text of the email before deletion to Windows Note Pad to clear any hidden formatting and pasted it back into a newly composed email.
The message, once stuck, now swiftly left his Sent Items folder.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.
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User Comments
Why is this happening? What
Submitted by alliepatchell on 5 November 2010 - 2:54am.
Why is this happening? What can be the reason for emails to jam like that? I have email hosting and this has never happened to em so I guess it's a local problem.
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