Here's an important notice from our friends at Novell Technical Services.
Beginning May 1st, 2008, your Novell service requests will need to be registered online at http://support.novell.com rather than calling your local support center. This is a significant change from our traditional model of registering service requests via phone. However, if you have a mission critical system which is completely down, please register your service request by phone with your local Novell Support Center.
To ensure you continue to receive the excellent support you are accustomed to receiving, Novell has added world class web support technology, Novell Technical Services Online, which includes chat, remote system diagnostics, File Sharing, Desk Top Sharing and more. We're confident you'll love the Novell Technical Services Online experience. Check out some of the great feedback we've already received:
- “Used it the first time and it was just perfect. Possibly the last time I call by phone...”
- "This is better than being tied to a phone while waiting for one or the other party to do what they are doing...”
- "Each party can get on with something else while waiting for the other end to do something. More efficient use of time..."
- "Better than a phone call, at least for times when systems are not critical."
- “This worked great! Excellent feature to add to your support people....definitely helped speed up the support process.”
The next time you need support, register your support request online at www.novell.com/center/eservice where you can choose your preferred method of response - chat, email, or call back. If you choose “Chat”, you will access the features and benefits of the Novell Technical Services Online technology:
- Real-time access to Novell support engineers who can help them resolve issues faster.
- Support engineers can connect to a customer's system for improved troubleshooting and easier walk-through directions.
- Customers can even share or grant full control of their desktop or server so that the support engineer can work directly on their problem, with little assistance required from the customer.
For details, visit this page. We look forward to serving you!
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.