Who has worked with this product? I have, and I love it. If you are a ZENworks administrator, and you are struggling with the idea of giving your Help Desk staff ConsoleOne access for Remote Management capabilities... then your struggle is over. Check these guys out. The product is developed specifically for a ZENworks infrastructure, and addresses remote management features alone. This is exactly what your help desk staff needs. Not to mention... the pricing is great. Visit and assess. I'm sure you'll be as happy as I've been.