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How To: Use Apache to serve SSL to your Customers / Users while connecting non-SSL to your Service Desk.

Along with a host of new features and capabilities, Novell Service Desk v6.5 also brings with it a new deployment option; the virtual appliance.

The virtual appliance can be deployed in under 3 minutes in a typical VMware environment which is just enough time to brew a decent cup of tea.

Read on to see how to do this ( the appliance, not the tea brewing ).

Novell Service Desk 6.5 brings with it a host of new and exciting features. One of these is the ability to leverage the capabilities of Novell ZENworks Configuration Management bundles from within Novell Service Desks web console. This article shows you how to get NSD and ZCM talking to each other so that you can start using bundle management from within NSD.

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今日は、NetIQ Ranked a Leader in Role Management and Access Recertification by Independent Research Firm | NetIQ のプレスリリースに関してお知らせします。

What’s new

Version 6.5 includes refinement and expansion of existing application functionality, while also incorporating numerous new features and Customer requests. The following is a summary of the updated and new functionality.

In this 45:23 webcast recording, the End-User Computing Team shared about the newest component of the Novell Endpoint Management solution family, Novell Service Desk.

Based on Information Technology Infrastructure Library (ITIL) best practices, Novell Service Desk can help Novell partners provide high-quality managed services and align customers' IT with the organization's business goals; ultimately increasing customers' profitability and improving productivity and success.

Jacques Sauve of Adaris Technologies, a Novell partner, highlighted the opportunities that Novell Service Desk has provided his firm. Jon Giffard, Novell Product Manager, and Mark Taylor, EUC Channel Lead, will help you understand how Novell Service Desk can assist in establishing best practices for managing incidents and support requests.

You will also learn how to:

• Generate new streams of licensing and support services revenue
• Increase Novell® ZENworks business opportunities
• Expand Managed Services Provider(MSP) - based service desk solutions for Small Medium Enterprises (SME) customers

Read more for the link to this resource.