- supportconfig for Linux
... collected and organized in a manner that helps reduce service request resolution times. Private system information can be ... -ur $srnum ; where $srnum is your 11 digit service request number. You can also just run supportconfig for local use. ...
Tool - jrecord - 5 Apr 2013 - 3:27pm - 34 comments - 2 attachments - 3 groups
- Novell Service Desk: Fixes and features in 7.0.1
... tab now allows pdf exports to be triggered. Incident Service Request process conversion is now functional. The correct line ...
Article - blartfast - 3 Jan 2013 - 3:41pm - 0 comments - 0 attachments - 2 groups
- What's new in Novell Service Desk 7.0
... Requests/Deployments) Service Request and Change Requests now allow Customer or Line Manager approval ...
Article - blartfast - 6 Dec 2012 - 4:18pm - 0 comments - 0 attachments - 2 groups
- Novell Service Desk 7.0 Beta
... active lifecycle states Line Manager Approvals in Service Request and Change Requests Import Knowledge base content via CSV ...
Article - amarabhyankar - 19 Oct 2012 - 9:48am - 3 comments - 0 attachments - 3 groups
- iPrint Information Gathering Tool
... iPrintInfo and attach the results automatically to the service request . #iPrintInfo -r XXXXXXXXXXX <--This is your 11 digit service request number This will create a file in the /var/log/ directory ...
Tool - jmeldrum - 10 Aug 2012 - 3:20pm - 7 comments - 14 attachments - 0 groups
- The Inside Word
... customers and provide regular reports and analysis on Service Request history. The SAM will also manage all aspects of the service ...
Article - mmcveigh - 30 May 2012 - 12:05pm - 0 comments - 0 attachments - 0 groups
- Janus takes a look at Novell Service Desk
... are generated as an Incident can be readily toggled to a Service Request, and vice versa, while maintaining one identification number. ...
Article - blartfast - 22 Dec 2011 - 11:31am - 0 comments - 0 attachments - 3 groups
- Service Level Management
... for the Incident, Problem, Change, Release and Service Request Management processes. Each step, or Workflow State, defines the ...
Article - blartfast - 6 Dec 2011 - 12:28pm - 0 comments - 0 attachments - 4 groups
- Accessing Technical Information About Your Product
... if you have questions about Novell Services or have a Service Request you are having a problem with. Making ...
Article - kgroneman - 6 Oct 2011 - 11:24am - 0 comments - 0 attachments - 24 groups
- Novell Service Desk v6.5
... Events calendar Ability to create Work Groups within Service Request and Change Teams for ease of Technician assignment to Workflow ...
Blog Entry - blartfast - 21 Sep 2011 - 3:57am - 0 comments - 0 attachments - 4 groups