Filtered Index

Filtered by: Business Service Management

jgolan's picture
article
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2689

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IDC and Desktop Virtualization in 2011

IDC name desktop virtualization in their Systems Infrastructure Top 10 Predictions. I agree, here's why.

mhudnall's picture
blog
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3070

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20 Years and Still Not at Service Level Nirvana

Why aren’t we at Service Level Agreement (SLA) nirvana? I mean really, we have had SLA tools for 10, 15 years or more. You probably have 1 or 10 or more tools that measure SLAs, of which most probably aren’t used. Why aren’t all of our data centers, applications, servers and everything else just numbers on some dashboard that we just glance at to make sure everything is good to go and that we are open for business?

tisenberg's picture
blog
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3029

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Novell Operations Center CMS – Getting Started

The Configuration Management System (CMS) feature of Operations Center is a nice starting point for doing Business Service Management. The CMS feature provides a focused interface for collecting, storing and organizing all of the assets of an IT organization. With CMS, you can not only track the individual CI’s (Configuration Items)...

mhudnall's picture
blog
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3748

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Business Service Management Tool Buyers Check List

Business service management is a practice many organizations try to achieve with many IT management tools. There are many tools that contribute to a successful practice, but it is the integration platform that stitches it all together to make sense of it in real time. Quite simply put, a good business service management practice enables you to communicate service performance while maintaining control over the environment.

tisenberg's picture
blog
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2629

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Client Side Scripting tips in Novell Operations Center operators console

I had a few questions over the past few weeks and figured it was time to do some scripting tips again. From time to time you need a little more advanced right-click scripts for the Novell Operations Console. One of my past blogs was about creating...

mhudnall's picture
blog
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3385

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Top 10 Reasons a CMDB Implementation Fails

Published on behalf of Tobin Isenberg

Here are a few of the most common reasons that CMDB implementations fail. They are in no particular order.....read on

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