Operations Center provides several out of the box integrations (Adapters) to third party products. Depending upon the product, the integration is very tightly written to the third party API, utilizes publish/subscribe to minimize network traffic (IE: does not poll), bi-directional (can receive alarm details but also allow operator actions from NOC such as closing an alarm) and several other things such as a topology if one exists in the third party product. These adapters are available to the administrator to point and click and configure and start using quickly.
Routinely we come across solutions written by the customer such as a home-grown Help Desk system or an application that pings devices on a routine basis or even a third party product that we do not have an out of the box adapter for it. For these situations, we have standard options to pull the data in. Be advised, the data is not always management data, some times it is customer details, application details, etc.
Below I will provide a quick overview of the options our teams use to integrate to third party products...
Use THIS LINK to read more on NetIQ's QMUNITY.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.