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3923
SLA's - Incident, Availability, Performance or Service Based - Which One Matters?
Getting to SLAs that are Meaningful
I stumbled into a blog thread yesterday that prompted me to add another SLA blog regarding the components and measurement of meaningful SLAs. Earlier this summer I posted two blogs on SLAs, a Part 1 and Part 2. SLAs could generate a multi chapter book. In the first one, I discussed the relevance of SLAs with your service and cloud providers and in the second one I discussed more about how to approach building meaningful SLAs. Today let's talk about the components of relevant SLAs.
Submitted by: mhudnall on Wed. 10.13.2010
Filed Under:
Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, Data Center, Business Service Management Cool Solutions
Product: Business Service Management
4611
0
Novell Service Desk data sheet, white paper, brochure and documentation now available
Data Sheet
http://tinyurl.com/2fpcntn
White Paper
http://tinyurl.com/3a2serl
Brochure
http://tinyurl.com/3azyvaw
Product Documentation
http://www.novell.com/documentation/servicedesk6/
Submitted by: gcattelain on Tue. 10.12.2010
Filed Under:
ZENworks Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing, Novell Service Desk Cool Solutions
Topic: ZENworks
Product: ZENworks
7598
14
GroupWise: Mobility Pack Update Available! / BES 5.0.1 Available!
It is a Mobility extravaganza! It seems everything is being updated this week with regards to GroupWise and Mobility. Check out the details!
Submitted by: dlythgoe on Tue. 10.12.2010
Filed Under:
GroupWise Cool Solutions, Collaboration Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing, Data Synchronizer Cool Solutions
Topic: Collaboration
Product: Data Synchronizer, GroupWise
5957
22
Novell Service Desk available today!
Submitted by: gcattelain on Mon. 10.11.2010
Filed Under:
GroupWise Cool Solutions, Identity & Security Management Cool Solutions, ZENworks Cool Solutions, Cool Solutions, Solution Provider, Identity and Security, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing, Data Center, Novell Service Desk Cool Solutions
Product: ZENworks
3055
0
Migrating to Windows 7? Technology Points to Consider by IDC
Novell Inc., is a Waltham, Massachusetts–based provider of diverse software products and services aimed at the operating systems and infrastructure components of the IT industry. To help organizations better manage the migration to Windows 7, Novell offers five products in the ZENworks family ...
Submitted by: gcattelain on Mon. 10.11.2010
Filed Under:
ZENworks Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing
Topic: ZENworks
Product: ZENworks
4909
7
GroupWise: Enabling Checkboxes in WebAccess!
Want the best of both worlds? Web 2.0 technologies like drag/drop, multi-select and true virtual lists in WebAccess combined with the benefits of checkboxes so that you can 'mark' several items easily and comfortably!
Submitted by: dlythgoe on Mon. 10.11.2010
Filed Under:
GroupWise Cool Solutions, Collaboration Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing
Topic: Collaboration, WebAccess
Product: GroupWise
3887
0
"A Rose By Any Other Name Would Smell As Sweet" - Shakespeare
Simplicity of a Name - in the Name of Progress!
Novell Operations Center is creating a buzz out there already! Thank you for all the questions and comments on the blog post earlier this week regarding the name updates. Let me answer some of those questions and provide some insight.
Submitted by: mhudnall on Fri. 10.08.2010
Filed Under:
Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, Data Center, Business Service Management Cool Solutions
Topic: Business Service Management, Intelligent Workload Management, IT Management
Product: Business Service Management, Operations Center
2217
1
Recorded Software Demos: the Long and the Short Of It
We're working on a new format for recorded demo videos aimed at generating interest in our products. These videos are short, as non-technical as possible and aimed at a business audience. Read on to see some examples...
Submitted by: cneal-novell on Thu. 10.07.2010
Filed Under:
Cool Solutions, Solution Provider, Cool Blogs: Official Novell Bloggers, Great Demo!
Topic: Utopia
3761
0
"Change is Inevitable - Except from a Vending Machine"
Announcing Novell Operations Center - New Name in the Name of Progress!
It has been a fast year for me back with the Business Service Management solution here at Novell. Change is always inevitable, often feared and sometimes brings simplicity in complex times. Business Service Management is a concept that IT organizations seek to attain in aligning infrastructure as business services within their organizations.
Read on to hear how Business Service Management is attained simply in complex times .. .... ....
Submitted by: mhudnall on Wed. 10.06.2010
Filed Under:
Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, Data Center, Business Service Management Cool Solutions
Topic: Business Service Management, Cloud, Intelligent Workload Management, IT Management, Virtualization
Product: Business Service Management, Operations Center
5420
4
Novell Service Desk - Preview
Novell Service Desk launching on November 11 with ZENworks 11 - Here's a product preview. The product will be available on Oct 10. Contact your Novell partner.
Submitted by: gcattelain on Tue. 10.05.2010
Filed Under:
ZENworks Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing, Novell Service Desk Cool Solutions
Topic: ZENworks
Product: ZENworks
5216
0
ZENworks 11 launching November 11, 2010
Here's a detailed list of all new ZEN 11 features. Product will be available Nov 1, 2010. ZEN 11 launch coming soon - Nov 11.
Regards,
Gil
Submitted by: gcattelain on Tue. 10.05.2010
Filed Under:
ZENworks Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing
Topic: ZENworks
Product: ZENworks
3719
0
ZENworks 11 coming soon - preview and highlight of new features
Here's a highlight/summary of the new features in ZENworks 11.
Submitted by: gcattelain on Tue. 10.05.2010
Filed Under:
ZENworks Cool Solutions, Cool Solutions, Solution Provider, Cool Blogs: Official Novell Bloggers, End-User Computing
Topic: ZENworks
Product: ZENworks
2865
0
RHCEs: Become a Novell Certified Linux Professional - Free
Act today by participating in the beta version of the test
Submitted by: rholder on Sat. 10.02.2010
Filed Under:
Solution Provider, Data Center
2654
0
Business Service Management Clears the Fog of Private Clouds
Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations.
Submitted by: mhudnall on Fri. 10.01.2010
Filed Under:
Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, Data Center, Business Service Management Cool Solutions
Topic: Business Service Management, Cloud, Intelligent Workload Management, IT Management, Virtualization
Product: Business Service Management
1889
0
Go from zero to cloud in minutes, not months!
Novell launches SUSE Appliance Toolkit 1.1
Submitted by: rholder on Thu. 09.30.2010
Filed Under:
Solution Provider, Technology Partners, Data Center
8103
0
GroupWise Mobility: Figuring out Certificates!
Meet Nadeem Ahmad Nazeer - the lead developer over Novell Data Synchronizer and the Mobility Pack! Nadeem is a Distinguished Engineer with deep expertise and solid architecture capability. Nadeem will explain the how to get your system and devices best configured with certificates!
Submitted by: dlythgoe on Mon. 09.27.2010
Filed Under:
GroupWise Cool Solutions, Collaboration Cool Solutions, Cool Solutions, Solution Provider, Technology Partners, Cool Blogs: Official Novell Bloggers, End-User Computing, Data Synchronizer Cool Solutions
Topic: Collaboration
Product: Data Synchronizer, GroupWise
1760
0
Take our Software Appliance Survey, Enter to win a Free Flip Video HD Camcorder
Claim your piece of this $4 billion market
Submitted by: rholder on Fri. 09.24.2010
Filed Under:
Solution Provider
3280
0
First Look Novell Identity Manager 4 Online Training at No Cost for Partners
Learn to Solve Key Business Problems with Novell Identity Manager 4 No Cost Online Training
Submitted by: lmccarter on Fri. 09.24.2010
Filed Under:
Solution Provider, Identity and Security
4073
0
Disaster Recovery For Novell SLES Environment: Same Game. Different Rules.
After the complete failure of a server system administrators quickly understand that time is indeed money. With SEP sesam Bare System Recovery you can restore a server with operating system and all adjustments as well as all files quickly and relaxed only using a CD, even on different hardware.
Submitted by: c-gutierrez on Thu. 09.23.2010
Filed Under:
SUSE Linux Enterprise Cool Solutions, Cool Solutions, Solution Provider
Topic: Disaster Recovery
Product: Linux
2580
0
Introducing the Novell Renewals Partner Portal (For EMEA only). Continuing to Invest in Our Partnership With You
Recently we introduced a new maintenance sales initiative focused on helping you Recently we introduced a new maintenance sales initiative focused on helping you retain more customers while ensuring you build a successful revenue stream for your Novell business. In order to help you generate greater demand and productivity around this initiative, we are excited to announce the upcoming release of the Novell Renewals Partner Portal later this month. The Portal has been designed specifically to allow you to securely access all the information you need regarding your <$5k renewal opportunities.
Submitted by: partnerguys on Mon. 09.20.2010
Filed Under:
Solution Provider
0