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Standard Tool to Define, Input & Report, but "No More, One Size Fits all Meaningless Data!"

As the Cloud and as-a-service consume the airwaves, trade rags and vendor messaging, one thing is becoming more and more relevant - IT Aligning to the Business, Measuring how the business consumes services and Communicating in terms of services and business metrics. Flexibility to measure and communicate the way business uses technology and agility to customize measurements and communication are key and will become more complex in a mixed physical, virtual and cloud computing environment. Developing the proper management, measurement and communication today will enable embracing cloud delivered services without an interruption in service communication. IT organizations that implement proper management, measurement and communication in terms of services will be those that drive value into their businesses.

Read how a Novell Business Service Management customer has long since conquered this dilemma and continues to deliver technology as business services in the advent of new delivery models and technology.

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the "Charley" View!

As we are in the heart of Hurricane season, I'm reminded of the old Charley Business Service View - a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and how IT, by being proactive and hurricane prepared, can be the business driver in containing and managing the impending events that a hurricane brings with the loss of power due to downed lines. This is the second in a series of Business Service Management (BSM) Stories from the Trenches that I'll post describing the benefits of a single-pane-of-glass and the management of complex infrastructures as services to the business and the customer driving customer satisfaction, revenue and growth.

Read on.........

Business going to the Cloud can be the Catalyst for IT to Measure and Communicate Value!

How many of us have heard what a road block IT is, how costly / what a mystery IT is and IT cannot communicate value to the business leaving frustration in the organization. It's sort of like the Mars and Venus thing and "if they only understood me better" debate. It's OK to laugh, we all suffer these discussions, I too am guilt - the makings of a good Dilbert cartoon no doubt ending with Catbert reigning down his wrath of mandates. However, with all sourcing decisions, it is about creating change in an environment where change is difficult and should be embraced. IT has the opportunity to do just that and be the hero in the end. This is a good sourcing option as it creates the change that will drive down costs that are difficult for in-house IT to drive.

Read on.............

Help your customer get on the fast track to their new Novell solution, and increase your own business with Novell Fast Tracks

Live ISM event: Novell Secure Login (NSL) & Privileged User Manager (PUM) technical updates

Eval: Conferencing 30-Day Trial (1 minute to fill out the form)

You and your customers may now request a 30-day trial of Novell Conferencing. We've been using it at Novell now for a few months. Boy is it easy to hold a quick web meeting! Hit the link above to give it a try...and let your customers know, too!

Enablement is always looking for new ways to deliver information. As we explore different options, we'd like to know what mobile devices you use. Please choose which mobile device(s) you regularly use in this quick survey(only 1 question, plus your region and employee/partner!).

The Big IT Challenge: Balancing Flexibility and Control

Join Novell Chief Technology Officer, Ross Chevalier as he discusses Intelligent Workload Management and how it can enable your enterprise to manage and optimize your computing resources in a policy driven, secure and compliant manner across physical, virtual, and cloud environments.

GroupWise Ascot, Data Synchronizer, Pulse, Novell Teaming, Novell Conferencing, Novell Messenger growing stronger!