The Securex Group operates across Belgium, Luxembourg, France and the Netherlands, providing a wide range of human resources-related services - payroll, health insurance, employers' liability insurance and more - to companies and private individuals. In Belgium, Securex has 22 offices and employs 1,500 people.
Securex uses a number of different SAP applications - including SAP ERP, Human Capital Management and Customer Relationship Management - each of which has its own production, test and quality assurance environments.
Before users can access any of these applications, an administrator must provide them with usernames and passwords. Keeping track of separate authentication details for all these different systems was becoming difficult for users, and managing all the individual accounts was very time-consuming for IT staff.
Securex was using Novell eDirectory to govern access rights for its network, and aimed to extend the solution to its SAP landscape.
"If we could manage users in eDirectory and reflect the changes automatically through all our SAP applications and environments, we could reduce our administrator workload significantly," said Ignace Schiettecatte, Technical Manager, Open Systems Infrastructure, Securex. "It would also help users, by giving them the same login details for all systems."
Securex deployed a solution based on Novell Identity Manager, which provides a single point of control for user management. When Securex creates or deletes a user, Novell Identity Manager updates the user directory in all of the company's SAP applications automatically - with no need for manual intervention.
"As our IT needs grow, we often need to deploy new applications - both from SAP and other vendors," said Ignace Schiettecatte. "Novell Identity Manager provides a quick and easy way to integrate new systems with our existing user management landscape."
"Managing users in eleven different production systems, each with test and quality assurance environments, would simply be impossible without a solution like Novell Identity Manager," said Schiettecatte.
Before Securex implemented Novell Identity Manager, setting up a new user was a complicated process. Updating all the different user directories involved sending requests to two or three different administrators, who would then need to reflect the change in each system manually. This could often cause delays of up to 24 hours before a new user could access all the systems.
Now, an administrator creates a single account in Novell eDirectory which is automatically reflected into the relevant systems by Novell Identity Manager. The whole process takes no more than 15 minutes - as little as one percent of the time taken previously.
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