Blog Entry
I talked about Nicholas Carr's Harvard Business Review paper entitled, “IT Doesn’t Matter” in my last post. His paper made some predictions about the evolving role of IT, its commoditization and eventual outsourcing of the commodity functions. Now enter 'The Cloud', the service provider du jour explosion, the dependency of business on technology and the fair market with new buying options. IT is no longer a monopoly and the options are endless with easy purchasing plans.
Why are IT organizations becoming increasingly marginalized by business users when they're getting better and better at delivering quality service with technology for secure and reliable operations? 85%of what IT does is “keep the lights on” or 1 – 2 % of revenue annually. If we keep the lights on, then the services themselves must be up and running, right? The customer experience must be good if the technology is running, right? We don’t really want to know what our level of risk is currently because then someone may want it fixed, what we don’t know won’t hurt us, right?
Today business counts on technology like electricity, they don’t care how it is provided or how it is performing. According to a Gartner and Forbes survey of Board of Directors (BoD), 65% of BoD count on technology to drive competitive advantage for the business. The role of IT is evolving and it is an imperative that IT move from reactive and managing technology to proactive managing services and a broker of services and be able to answer 3 simple questions in real time, 24x7x365:
- Are we open for business?
- How are we performing?
- What is our current risk?
Answering these questions requires turning a sea of technical data into actionable, intelligent information in real time. The time has come to make a difference in the business with technology.
Understanding today's imperatives and trends will help your IT organization deliver and communicate true business value. These trends are the focus of Bill Keyworth, Editor in Chief of BSMReview.com, and my webinar: Getting to Business Value through IT: BSMReview.com 2011 Survey Findings on February 29th when we review the results of the the survey for 2011.
Specifically we’ll be covering: How IT is finding value by connecting with their business; how your maturity and initiatives compare to others; what others are doing to communicate the value delivered by IT and how others are measuring effectiveness - So do join Bill and I then.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.
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- NetIQ Technology Update - February 2012 Webcast Series
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User Comments
Getting to Business Value
Submitted by JohnRobert105 on 6 March 2012 - 6:05am.
Thanks for sharing, I found this article, while surfing for some free downloads and ran across this site, useful comments and good points made.
sales and marketing
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Thank You!
Submitted by mhudnall on 20 June 2012 - 4:36pm.
Hello
I'm very sorry I missed your comment sooner. I traveled heavily the first part of the year and likely where it got lost, but I do value the comments! Thank you and we also post on the NetIQ Qmunity too: http://community.netiq.com/blogs/datacentersolutio...
Thank you again!
m-
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Thank you
Submitted by mhudnall on 20 June 2012 - 4:34pm.
Hello
Thank you for the kind words. We post here and on NetIQ's Qmunity http://community.netiq.com/blogs/datacentersolutio...
Thank you again!
m-
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