Article

We are getting closer to releasing Novell Service Desk 7.0.1. This article has a list of the fixes and features we've added.

Requests

• Escalating the process of a request now clears the custom field data.
• Transient e‐mails related to non‐existing SLA breaches due to status change lag are now cleaned.
• The Solution button for the service requests have been restored.
• The Link outage option will no longer be displayed when no outages are pending for an item.
• Editing an outage within 5 minutes of the schedules start time displays a meaningful message.
• Sorting on the notes list has been corrected to allow for correct sequencing for notes entered in the same minute.
• Cancelling a customer creation while creating a new request has been enabled.
• Audit trails now include the attachments that are sent along with the note.
• The Item Audit trail option in the History tab now allows pdf exports to be triggered.
• Incident Service Request process conversion is now functional.
• The correct line manager will be displayed when escalating requests for approval to senior line managers.
• Format of the content entered in the widget during a request creation will be conserved.
• Status changes will no longer toggle the assigned technician (if that technician is a valid selection).
• Requires custom fields will not block requests from being created.
• Print View of requests is now re‐sizable.

Service Levels

• Fine tuning is possible to allow for blackout windows in a more efficient manner.
• Transient e‐mails related to non‐existing SLA breaches due to status change lag are now cleaned

User Management and Authentication

• Addresses issues related to importing new LDAP user objects after an upgrade from Novell Service Desk 6.5.4.
• Address issues related to case‐sensitive login.

Web Services

• Various web services can now handle data type conversions correctly.

Miscellaneous

• Scheduled Quick Call visibility is no longer global, factors CI ownership details.
• The empty To: information will no longer be appended to notes that are not e‐mailed.
• The Org Unit Search now has the All option to search both companies and departments.
• List header rows will now scale better with the content of the list.
• Deleting filters which are in use by a user will no longer render the list to which the filter applied unusable.
• Partner full text search handling has been improved where they own the customer related to the content.
• Various fixed have been made to the report builder to improve the quality of the generated queries.
• The system time zone will now be correctly shown in My Account if no country or time zone is selected.
• Day of week scheduled quick calls will be correctly processed by the event calendar.
• The text color in the workflow model window has been corrected for Internet Explorer 8.
• The Team Summary KPI report works correctly.