Article

Problem

You have a BlackBerry server installed, and it is working fine for all your users. Now you create a new user, and he also has a BlackBerry account on the BlackBerry server.

However, for some reason you can't get all his GroupWise information synchronized to his Blackberry device.

Solution

Make sure your user has a Full Client GroupWise Mailbox. You can configure this as follows:

1. Right-click the GroupWise account.

2. Select GroupWise Utilities > Client Options.

3. Click the Environment Options Tab.

4. Click Client Access.

5. Make sure the radio button is set to Full License Mailbox.

Everything should work fine now - the information should synchronize with the BlackBerry device.