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Submitted by colinfaragher on 12 March 2009 - 4:41am.

3Cubed has a comunications service that includes manual and automated two-way e-mail/SMS relay. It works with any e-mail system. Where e-mails are being issued from team/shared e-mail accounts in other e-mail systems, we can identify both the shared e-mail account and also the e-mail address of the sender, and can report back on SMS delivery success/failure against both e-mail addresses, contained in the e-mail header. The individual is identiified in the "From" field and the team/shared e-mail account in the "Principle" (sometimes known as the "DSP Principal")field. We have a number of Groupwise customers, but have not been able to identify where the "Principle" field is located or how to automatically populate bot the Principle and From fields under these circumstances.

They can still use the service by populating the From field with the shared/team e-mail account name and not hidentify the sender, but this reduces the usefulness of the management information we can return to the organisations.
I am not a Groupwise user, but would dearly like to help our clients to solve this problem, if it is possuble to do so.

Any advise I can pass on to our customers would be greatly appreciated.

Submitted by mining on 7 September 2009 - 3:24am.

Thanks for the info.