Article

Problem

We were getting the error: "Service is not available - 503" attempting to access Groupwise WebAccess.

Solution

The problem was caused by new SSL cert installed in a prior week. We had restarted the GroupWise server, but then users were getting the 503 error attempting to access WebAccess.

Looking further at the Logger Screen, we found that Tomcat4 was exiting and had error that tckeygen.ncf needed to be run. So, we ran tckeygen and it fixed the problem. We restarted Tomcat4, and the WebAccess services came up immediately.