Blog Entry

openSUSE, Linux accessibility, technical support and personal projects are the topics this blog will cover.

The aim of this is to hopefully show people a bit more of what goes on behind the scenes in openSUSE technical support.

I am the Mentor / Technical lead on the openSUSE support team. My responsibilities include rolling out new training, handling escalations, testing bugs, writing documentation and generally working to constantly increase the team's overall abilities.