"The simplicity is awesome! I love it!" wrote Greg Long, IT Director for Community Schools of Frankfort. "My teachers love it! My techs love it. I wish I had known about this a long time ago. My techs are actually using eControl instead of ConsoleOne for most of their user management operations. It's so much faster and they can access eControl from any browser on any computer on the network. I've given them access to all the tasks available. I tell you what, it's great!"
Community Schools of Frankfort, an Indiana-based school corporation with 3,300 students, recently implemented a unique username and password requirement for student eDirectory accounts. The result was a significant amount of help desk time spent dealing with user password requests and lost student productivity.
With eControl, helpdesk operators and selected teachers have been given the ability to manage password changes – through a "ZERO-Rights", secure browser interface.
The end result – increased security, delegated user administration without assigning excessive administrative rights, controlled identity management, increased productivity and peace of mind.
"Historically, middle school students used a generic login account. For this school year, we decided that all middle school students would have a unique user name and password. Well, the backlash from this was that the students could not remember their passwords, etc," explained Greg Long, IT Director for Community Schools of Frankfort "... and my tech team was spending hours upon hours resetting passwords. Not to mention the class/instruction time that students lost because they were spending/waiting about 1/2 of their class period just trying to get logged in!"
After implementing unique username and password requirements, the helpdesk staff and teachers quickly became overwhelmed by password changes. The pressing challenges were:
"My solution is Omni eControl! Using eControl, I can select the teachers that I want to have the ability to reset passwords (only reset passwords) for only the specific eDirectory container or group that I see fit!" continued Long. "No access to ConsoleOne, no need to set up complicated iManager Role-based Services, organizational roles, etc. The teachers can't mess anything up, because the interface (a simple web page) doesn't give them any option to do so!"
With eControl, you can delegate restricted tasks to junior administrators, help desk operators, support staff and even end-users. They will only be able to complete those tasks which they have been assigned.
These everyday tasks include resetting eDirectory and GroupWise passwords, creating new users, managing GroupWise distribution lists, eDirectory groups, unlocking intruder lockout and many others.
"Using remote access technology, Omni technical staff remotely installed and configured the eControl server in under an hour. We received real-time training during the initial setup and configuration. We were up and running live in our environment in under three hours," explained Long.
"I just wanted to thank you for the great experience our school corporation is having with your eControl software! eControl has been a life saver," wrote Long. "eControl is the perfect solution for allowing teachers to manage their student accounts on both the Novell eDirectory and Microsoft Active Directory sides.
"Once eControl was running we enabled user management tasks for our helpdesk staff and select teachers were assigned the ability to change student passwords," continued Long. "The workload between helpdesk staff changing passwords and teachers writing emails to request password changes, dropped by 99%. We've totally relieved helpdesk call volume and our teachers now feel empowered to correct password problems and get right back to teaching! And if you want to try it out, you can test eControl on Omni's Live Demo Server That's where I started. You can experience just how easy it us for our teachers and help desk operators to manage students."
eControl delivers a "ZERO Rights" user account management tool that empowers junior administrators, help desk operators, support staff and even end-users to perform common user account management tasks in eDirectory, GroupWise, Active Directory and Exchange – from a web browser - with "ZERO Rights!
To learn more about eControl, register for the next available web seminar.
Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.