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This article is applicable to both SUSE Linux Enterprise Server 10 and SUSE Linux Enterprise Desktop 10.

A couple of weeks ago, I got a call from a client who had been trying to configure their SLES 10 server with the Novell Customer Center (NCC) module available in YaST.

The Novell Customer Center gives you a single location where you can manage your products, subscriptions, and most importantly for this article your installed systems.

When you configure your installed system (YAST2 --> SOFTWARE --> NOVELL CUSTOMER CENTER CONFIGURATION) successfully an Internet based Installation source will be added to your Software Updater.

This then allows you to receive all product updates through the Software Updater.

This is great if you have a direct connection to the Internet. If your network environment has a Proxy server, then the above process will fail.

For the NCC configuration to complete successfully you will need to configure the Software Updater ahead of time with the Proxy related information.

If you RIGHT CLICK on the Software Updater icon in the task bar (Globe), and then select CONFIGURE, and then select the PREFERENCES tab you will see the following:

Click to enlarge.

In most cases you will have to populate the proxy-url field, but in others you will ALSO need to populate two other fields proxy-username and proxy-password.

In order to set the above mentioned parameters you will need to use the rug command. You will have to switch to root and do this.

Open up a terminal and switch user (su) to root.

At this point if you check the preferences on the the Software Updater you will see the following:

Click to enlarge.