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Finding a Missing Outlook Trash Folder with the GW Connector

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24 March 2008 - 7:32am
Submitted by: klittrell

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Problem

I had an issue with a user's mailbox, with the GroupWise Connector to Outlook. There was no trash can in Outlook. I did a structural rebuild in ConsoleOne, but still no trash can. Rebuilding the Outlook profile didn't work either.

Solution

The problem was that the user's Trash folder was not at the root level of the email account. Outlook did not know how to deal with that. I found the user's trash folder in GroupWise and moved it to the root level. I opened Outlook and waited 5 min. for Outlook to realize what had happened. Voila! a trash (deleted items) folder with the correct icon appeared.


Disclaimer: As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).

It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.



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