Book Page

How to study the materials:

• View or download the video presentations and watch them. Or,
• Download and print the materials below and read them. Then
• Go to the testing page and take the online test.

You will need the Adobe Acrobat Reader™ in order to view PDF files. You can download this from the Adobe™ Web site. +

You may also need OpenOffice in order to open the Real, Win, Worth Worksheet. You can download this from the OpenOffice.org Web site. +

You can view the training online below. The online training is taught in English. You may also want to download the presentation (in OpenOffice or PDF format) and use it as you follow the training videos.

Module 1: Getting to Know Novell
This module will help you learn about the Novell strategy, and our focus on cross-platform solutions that bring choice and flexibility to your customers. You will also learn how to use the Novell solution-selling process to provide business solutions to your customers as well as how to sell Novell products under our licensing program.

• Video Stream (~333M .FLV file)
• Video Download (~286M .M4V file)
• Video Download (~220M .OGG file)
• Study Guide PDF (~811K .PDF file)
• Presentation PDF (~7.0M .PDF file)
• Real, Win, Worth Worksheet (~ 30K .SXC file)
• Activity Worksheet (~ 49K .PDF file)

Module 2: The Big Picture for Workgroup Solutions

This module gives you an overview of this solution area that shows the distinctly different approach Novell takes to the workgroup. You will see how each product takes into account the needs of office users as well as IT personnel, and why Novell products address the needs of each group to maximize the effectiveness of both. You will also learn how to approach a Novell Workgroup sale based on the pain points your customers are experiencing, and see why Novell Workgroup solutions can be a lucrative revenue stream for your business.

• Video Stream (~166M .FLV file)
• Video Download (~145M .M4V file)
• Video Download (~108M .OGG file)
• Study Guide PDF (~3.1M .PDF file)
• Presentation PDF (~2.1M .PDF file)

Module 3: Novell's “Suite” Alternative to the Microsoft-only Sale
Your customers are facing an overwhelming choice when it comes to Microsoft's latest upgrades. Not all of them need or want it. Not all of them can afford it. And even for those who do want to upgrade to Vista and Office 2007, most don't understand the financial traps they're falling into. Novell Workgroup solutions give you an excellent opportunity to bring up some alternatives, including options that leverage your customers' existing investments. With Novell, interoperability is always the key that enables strong multi-source and multiplatform environments. Here, we show you how to leverage those advantages in cost and interoperability to your customers' benefit—and yours.

• Video Stream (~ 69M .FLV file)
• Video Download (~ 63M .M4V file)
• Video Download (~ 45M .OGG file)
• Study Guide PDF (~1.3M .PDF file)
• Presentation PDF (~924K .PDF file)

Module 4: Enabling Super-productive Users
This module will help you build workgroup productivity solutions that make the most of what most office users need: strong desktop and collaboration solutions, as well as network services that support the needs of “knowledge workers” in the office and on the road. New developments in social networking are discussed, providing exciting new inroads to new revenue (and productivity) potentials.

• Video Stream (~141M .FLV file)
• Video Download (~127M .M4V file)
• Video Download (~ 89M .OGG file)
• Study Guide PDF (~2.5M .PDF file)
• Presentation PDF (~4.5M .PDF file)

Module 5: Helping IT Support Users While Easing the Burdens of Time, Cost and Effort
This module focuses on the needs of the IT staff, and how Novell Workgroup solutions enable IT to more fully support office knowledge workers with technologies that make their workspaces more reliable, more secure and more likely to be there when needed. Here, we see how Novell Workgroup solutions leverage IT efficiencies with technologies that maximize IT resources (including hardware, time and effort) with automation and intelligently engineered products and tools.

• Video Stream (~122M .FLV file)
• Video Download (~111M .M4V file)
• Video Download (~ 77M .OGG file)
• Study Guide PDF (~3.4M .PDF file)
• Presentation PDF (~7.0M .PDF file)

Module 6: Upsells and Cross sells
Never let a chance go by to make even more out of a sale. In this module, you learn which other Novell products are the most pertinent complements to Novell Workgroup solutions. You also learn how to leverage other Novell offerings—like services, support and training—to make the most of every sale. And, finally, you'll learn how Novell supports your efforts with the tools, training and partner ecosystem that's in place for you to use today.

• Video Stream (~114M .FLV file)
• Video Download (~100M .M4V file)
• Study Guide PDF (~908K .PDF file)
• Presentation PDF (~5.7M .PDF file)

Appendix A: Novell Workgroup Solutions MoneyMakers
Quick-reference sales tips for key Novell Workgroup products are collected here. Use these two-page reminders to help you determine the opportunity, respond with a Novell solution, overcome objections, and find additional resources.

• PDF (~288K .PDF file)

Click here to take the CNS 2008 online exam. +

If you cannot open the PDF files, or see an empty "blank" page when you click on the .pdf link, press the "shift" and "reload" buttons on your keyboard to reload your browser. If you still cannot see the PDF file, follow these three steps to download the PDF file directly to your desktop:

1. Right-click on the link for the file you want to view.
2. A pop-up window will appear. Select the "Save Link As..." option
3. "Save" the PDF file to your desktop or a specific folder, and the PDF file can now be opened from your desktop.